About the Role:
This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.
This is an onsite role based in Houston, TX requiring regular onsite work. Responsibilities:
- Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria
- Works closely with client's teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments
- Partner with client's teams to refine applicable use cases and Dragos platform objectives
- Tune and optimize Dragos platform to meet defined customer objectives
- Develop content and build foundational workflows based on client use cases and value proposition
- Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform
- Coordinate upgrades, patches, and other configuration changes to the Platform solution
- Provide knowledge transfer and training to enable key stakeholders, document processes
- Provide troubleshooting and break/fix support for the Platform, manage escalations
- Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed
- Continually solicit client feedback on feature requests and improvements
- Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)
- Identify opportunities for other Dragos products and services
Qualifications:
- 5+ years of ICS/OT and Cybersecurity experience
- Networking experience - Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols
- Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs
- Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects
- Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
- Willingness to travel up to 25%
Compensation:
- Competitive Equity Package
- Comprehensive Benefits Plan
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