About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you will own a set of products within our first-party suite from end to end. You will set the strategy and priorities for those products in partnership with Product, be accountable for their growth, and lead the Product, Engineering, Analytics, Implementation, Sales, and Marketing partners who bring them to market. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader.

You will own zero-to-one experiments alongside products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify the gaps worth solving. Scope on this team grows with demonstrated ownership, and the people who do well here identify problems independently and come back with a plan to solve them.

Scope for this role can vary between Foundation Products: the products that are table stakes for every restaurant we serve and that drive the core of our revenue today, and Growth & Insights: the next generation of products and the experimentation engine behind them.

We're especially excited about candidates who've worked in fast-moving, founder-led, or resource-constrained environments, those who see lack of structure as an opportunity to build.
Responsibilities

Your responsibilities will include:

Own the product line: Take end-to-end ownership of your products. Set the strategy, define the goals and KPIs that measure success, and prioritize where to invest. You will build the business case, the financial model, and the operating plan, then carry them through launch and into growth.

Lead cross-functionally: Bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and Support behind a plan and hold partners accountable to it without formal authority. You will be the connective tissue that keeps a launch on schedule and the feedback loop that informs what gets built next.

Analyze: Pair complex data analysis with qualitative insight from merchants and frontline teams to guide strategic decisions. You will build your own models and translate what you find into action that improves both the merchant experience and internal execution.

Experiment: Design and launch zero-to-one tests, pilot AI-powered tools, build demos or prototype agents, and configure internal tooling that improves speed, accuracy, or effectiveness. You will move quickly to retire what does not work and scale what does.

Represent the merchant: Act as the voice of the merchant and the field, leading discovery interviews and synthesizing feedback from Sales, Implementation, Support, and merchants themselves to help influence product roadmaps and go-to-market priorities. You will ensure our products resonate with restaurants and scale with repeatable excellence.

Scale learnings: Codify what works. Build the repeatable frameworks, processes, and enablement that raise the bar across the org, and define best practices for launching new products in a way that's scalable and measurable.
The best candidates will:

Think like a founder, identifying the problems nobody flagged, building the case for solving them, and driving them to resolution with limited structure or direction

Bring strong analytical horsepower and intellectual curiosity, comfortable diving into complex data and extracting insights that drive real-world decisions

Thrive in fast-paced, high-ambiguity environments, moving with urgency, defaulting to action, taking ownership end to end, and knowing when to bend process to get things done

Lead cross-functional teams through influence, building trust with Product, Engineering, Sales, Account Management, and Marketing partners and holding them to their commitments

Carry executive presence, comfortable presenting to senior leaders, defending a recommendation with data, and adapting the message to the audience

Have experience working closely with Sales or frontline teams, and know how to turn insights from those teams into action

Demonstrate comfort with AI, automation, or internal tooling to drive process efficiency, enable scale, or prototype solutions
You're excited about this opportunity because you will...

Own products from end to end and be accountable for their growth

Imagine, develop, and execute on workstreams from start to completion with little oversight

Oscillate easily from strategic considerations to tactical execution

Build deep and meaningful relationships with merchants, laser focused on helping them thrive

Have the opportunity to truly make a scalable, measurable impact on the restaurant industry in the US and abroad

Operate comfortably in ambiguous environments while maintaining a strong bias for action

Grow your scope as you demonstrate ownership and impact

Communicate precisely dependent on audience and level of detail necessary to share

Represent the DoorDash brand with humility and a customer-first mindset
We're excited about you because you...

4-7 years of experience in strategy, operations, consulting, product, or founder-type roles

Have taken a product or concept from inception through launch and into growth, leading cross-functional partners without a fully defined brief

Demonstrate the judgment to set a product's direction and prioritize the gaps that matter most to the business

Can devise and execute a strategy to achieve business outcomes

Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (proficiency in SQL preferred)

Lead cross-functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing

Develop goals and OKRs to measure success, and hold yourself accountable for the outcome

Carry executive presence and exceptional communication skills, with the ability to tailor messaging across audiences (e.g., sales reps, execs, and merchants)

Pilot or build with AI tools in real-world workflows

Bring a founder mindset, identifying problems independently and driving them to resolution

Bachelor's degree required.

Bonus if you have experience with:

Founding or operating your own company or product, or an early employee role at a startup

Building and executing go-to-market motions

Working in a high-growth environment

Client or account management

Building financial or sales forecasting models

Restaurant, SaaS, or marketplace businesses

Both zero-to-one work in a lean environment and scaling products at a larger organization

Are the first in your family to attend college