Additional Location(s): US-FL-Ft. Lauderdale; US-AL-Birmingham; US-AL-Mobile/Dothan; US-AL-Montgomery; US-AL-Northern/Huntsville; US-AL-Tuscaloosa; US-FL-Gainesville/Ocala; US-FL-Orlando; US-FL-Pensacola/Panama City; US-FL-Tampa; US-GA-Alpharetta; US-GA-Atlanta; US-GA-Central/Augusta; US-GA-Johns Creek; US-NC-Charlotte; US-NC-Raleigh/Durham
About The Role: At Boston Scientific, the Associate Manager, Field Services is responsible for leading a regional team of Field Service Technicians supporting Boston Scientific's capital equipment and service offerings. They will drive a culture of exceeding customer expectations and ensuring delivery of outstanding customer service.
This position will support the Southeast Region, which includes Alabama, Florida, Georgia, North Carolina, and South Carolina. This position will manage daily field service operations, coach and develop team members, handle escalations, and ensure alignment with quality systems, performance goals and the overall mission of the company.
Work Model & Sponsorship: This is a remote position. At Boston Scientific, we embrace flexibility to support our employees in doing their best work. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.
Your Responsibilities Will Include: - Consistently shows a customer-first mentality and addresses customer and business needs promptly.
- Lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
- Training, developing, motivating, and day-to-day management of Field Service Technicians to support the overall goals and mission of the organization.
- Recruiting and retaining employees, stimulating productivity, engagement, and performance, creating a positive and supportive workplace environment, skills development.
- Identify performance related issues, develop an action plan for improvement, implement corrective action if needed.
- Assist with escalated complaint coordination of Field Service Technicians.
- Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs') and financial expectations.
- Leads by example to develop a robust continuous improvement culture that supports BSC's Quality Policy, Quality System and the appropriate regulations for the area supported. Assures Field Service team follows Quality approved work processes, procedures, documentation and training.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
- Stay current on internal work processes, policies, and procedures.
Required Qualifications: - Associate degree in engineering, electronics, biomedical technology, or a related STEM field.
- Minimum of 5 years' experience in field service, technical support, or equipment servicing roles involving the installation, troubleshooting, and maintenance of complex electro-mechanical systems in customer environments.
- Minimum of 1 year of experience in a direct or indirect leadership role, with responsibility for coaching, developing, or guiding the performance of others.
- Strong verbal and written communication skills, with a proven ability to engage effectively with customers, cross-functional teams, and direct reports.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing demands.
- Ability to travel up to 75% to support a regional team of Field Technicians, including regular site visits and periodic travel to Boston Scientific's Arden Hills, MN campus. This is a remote, field-based role based in the Southeast U.S. region.
- Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements.
Preferred Qualifications: - Bachelor's degree in engineering, electronics, biomedical technology, or a related STEM field.
- More than 2 years of experience in a leadership role, with demonstrated success managing field-based or technical service teams.
- Experience participating in or leading the recruitment, selection, and onboarding of technical or field service personnel.
- Familiarity with regulated industries (e.g., medical device, aerospace, industrial equipment) and compliance-driven service environments.
- Experience working cross-functionally with quality, engineering, operations, or commercial teams (e.g., sales, marketing) to drive service excellence and customer satisfaction.
- Prior experience supporting remote or geographically dispersed teams across a regional territory.
Requisition ID: 631515Minimum Salary: $ 81000 Maximum Salary: $ 153900 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.
At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.Compensation for
non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for
exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
