About the RoleWe are looking for a Associate Manager, Partner Success to own quality, speed, and cost outcomes across our partner network. You will own the operating loop that turns frontline signal - AQA, DWR, FCR, escalations, Voice of Teammate (Tx)- into measurable improvement in Perfect Interactions, set the standards partners are held to, and represent PxS in the cross-functional decisions that shape how the network is designed and how quality is measured. You will report to the Director, Partner Success. This role may require up to 40% travel, domestic and international.
You're excited about this opportunity because you will...- Lead programs that improve audience outcomes by delivering Perfect Interactions, reducing escalations, and increasing DWR and DashPass subscriptions.
- Partner on network redesign so work goes to the right Txs the first time, the network approaches near-100% uptime, and Tx expertise gets deeper.
- Act as the primary thought partner for critical cross-functional teams (S&O, Product, Analytics, NOE, Workflow, WFM, Finance, Policy), to land shared goals.
- Align reporting so partners, TLs, and Txs work from the same source of truth as PxS - and every level knows what to solve, why, and how.
- Mentor and upskill the leadership bench, coaching managers and ICs on the expertise and judgment required for the next level.
- Demonstrate AI fluency by identifying and implementing AI solutions that improve quality monitoring, RCA, signal aggregation, and partner operating mechanisms.
We're excited about you because...- You have 4+ years of professional experience and a Bachelor's or Master's degree, with 7+ years in people management - including experience managing managers.
- You have led support, operations, or quality functions at scale, ideally across a partner / BPO network, accountable for a portfolio of KPIs that ladder into a functional KR.
- You shape, structure, and independently lead end-to-end delivery of strategy on complex and ambiguous problems - you can take a multi-hundred-bps gap, decompose it into the right walks, and run the operating loop until the gap closes.
- You distinguish what partners own (execution, calibration, coaching, follow-through) from what DoorDash owns (policy, product, routing, workflow, measurement), and are equally credible holding both sides accountable while driving quarterly improvements in OKRs.
- You communicate complex information clearly to executive audiences in writing, in narratives, and in live forums, and build XFN partnership that gets defects fixed.
- You have an owner mentality, are output-driven, comfortable in a fast-changing environment, and push yourself and your team toward higher standards.
CompensationThe successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$95,200-$140,000 USD
