Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Description
PC Technician / Office Onsite Support
Location: Mountain View, CA
Required Qualifications (Must have below required Qualifications)
PC's: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions.
Mac: Good knowledge of Mac Set up and OS. IOS, iMAC troubleshooting.Currently running High Sierra
Tools: Hand on experience on Incident Reporting / ITSM tools like Service Now.
Onsite experience: Previous experience as direct onsite support required
Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying.
Meriting Qualifications
Active Directory: Knowledge of how to create accounts and basic GPO knowledge
Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)
Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying
Service Desk: 1-2 years of experience from IT Service Desk is meriting
Network: Experience of Cisco switches and routers
ITIL: Basic understanding of ITIL processes
Knowledge and experience from the automotive industry and/or industrial equipment is an added advantage
Responsibility
• Troubleshoot, coordinate and resolve incidents together with Incident Managers and resolver teams
• Review and follow-up on incidents to improve end-to-end support
• Coordinate active incidents to reduce lead-time
• Monitor Service Now-queues and Service Desk mailboxes
• Create and improve Knowledge Base articles
• Work with the Service Desk Support team Work with continuous service improvements