Job Description
Reporting to the Director, Individualized Therapy Operations, this individual serves as the commercial lead responsible for designing, integrating, and continuously improving the operational processes that enable successful delivery of the Intismeran treatment journey.
This individual will serve as the primary commercial representative across cross-functional operational teams and external partners, ensuring alignment of workflows, governance, stakeholder activities, and supporting technologies across the end-to-end treatment journey. The role will drive process integration across treatment sites, pathology laboratories, sequencing providers, manufacturing partners, distributors, alliance stakeholders, and internal teams to ensure a consistent, scalable, and reliable operating model.
As the process architect for the Intismeran treatment journey, this leader will identify and eliminate operational barriers, establish governance frameworks, enhance customer and treatment site experiences, and drive continuous improvement across the ecosystem. The role is accountable for ensuring operational processes, stakeholder interactions, and supporting systems work together seamlessly to enable treatment completion, operational excellence, and future scalability.
Key Responsibilities
Design, govern, and continuously improve the end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and process documentation.
Serve as the commercial business owner for treatment journey workflows and operational requirements, translating business needs into scalable process designs, system requirements, and implementation priorities.
Drive process integration across the Intismeran operational ecosystem, ensuring seamless coordination among treatment sites, pathology laboratories, sequencing providers, manufacturing partner, logistics partner, distributors, alliance stakeholders, and internal functions.
Establish operational governance, escalation pathways, and issue resolution processes across the end-to-end operational ecosystem, ensuring timely identification, triage, and resolution of vendor, manufacturing, logistics, sequencing, and treatment site issues that may impact therapy delivery
Partner with Treatment Site Strategy, TSL Field Organization, Operations teams and IT to optimize treatment site experiences, improve workflow effectiveness, and enhance experience of operational and digital solutions.
Lead continuous improvement initiatives across the operational ecosystem, identifying process bottlenecks, conducting root-cause analysis, implementing corrective actions, and improving operational efficiency, reliability, and treatment completion.
Collaborate with Digital and IT teams to evolve orchestration platform capabilities, ensuring workflows, business rules, reporting, and user experiences align with operational requirements and future-state business needs.
Education:
Required Experience and Skills:
Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including experience in commercial organizations supporting commercial operations, business operations, or treatment site operations.
Demonstrated success designing and optimizing complex cross-functional operating models that require coordination across multiple internal functions and external partners to deliver seamless customer and treatment site experiences.
Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
Proven ability to lead cross-functional initiatives and influence cross functional stakeholders and external partner organizations.
Strong process improvement and problem-solving capabilities, including experience identifying operational bottlenecks and implementing sustainable corrective actions.
Exceptional communication, facilitation, and stakeholder management skills, with the ability to influence without direct authority and drive alignment across highly matrixed organizations.
Demonstrated ability to manage ambiguity, balance competing priorities, and drive execution in dynamic launch or transformation environments.
Preferred Skills:
Experience supporting the commercialization of complex therapies, including, cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models.
Experience with treatment journey orchestration platforms, customer support systems, workflow technologies, case management solutions, or operational control tower capabilities.
Experience establishing governance structures and cross-functional operating models that support complex treatment ecosystems.
Required Skills:
Adaptability, Adaptability, Business Process Creation, Campaign Management, Channel Management, Channel Partners, Commercial Operations Management, Customer Acquisition Strategy, Customer Insights, Customer Marketing, Data Analysis, Digital Marketing, Direct Marketing, Exploratory Analysis, External Partners, Market Development, Marketing Channels, Marketing Program Management, Market Research, Media Strategies, Operating Models, Operational Architecture, Operations Management, People Leadership, Performance Evaluation Management {+ 9 more}
Preferred Skills:
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only:
The salary range for this role is
$156,900.00 - $247,000.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Remote
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
09/26/2026
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
