The Role

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all Join our mission as our next Associate Director, Technical Enablement & Field Readiness. The Associate Director, Technical Enablement & Field Readiness leads the strategy, development, and execution of North America technical training programs supporting Field Applications Specialists, Field Service Engineers, Customer Training, Technical Support, and distributor partners.

This role is responsible for building a high-performing technical workforce by accelerating onboarding, developing technical expertise, improving customer-facing capabilities, and driving a consistent, best-in-class customer experience. The Director partners closely with Commercial Leadership, Sales Enablement, Global Learning & Development, and People & Culture to align training initiatives with business objectives and customer needs. This is a remote based position based in the US, reporting to the Director, Sales Enablement & Training.

The Responsibilities

• Develop and execute the North America technical training strategy aligned to commercial and customer success goals.
• Identify capability gaps and implement learning solutions that improve technical proficiency, productivity, customer retention, and field effectiveness.
• Establish training KPIs and assessment methodologies to measure skill development, performance improvement, and business impact.
• Support launch readiness and capability development for new products and technologies.
• Lead the design, delivery, and continuous improvement of technical customer, leadership, and onboarding programs.
• Create role-based learning journeys and certification pathways for field and customer-facing teams.
• Evaluate and implement innovative learning technologies, methodologies, and tools.
• Ensure curriculum remains current, effective, and aligned with organizational priorities.
• Partner with Sales, Service, and Global Training leaders to identify and prioritize development needs for product, process tools and skills.
• Lead and develop a team of managers and training professionals responsible for technical curriculum and delivery.
• Manage external training vendors and strategic learning partners.
• Lead the strategy and execution of National Sales and Service Meetings and provide leadership, content, and training support for regional meetings throughout the year to ensure consistent capability development, field readiness, and alignment with commercial objectives.
• Manage training budgets, resources, project portfolios, and program execution.
• Drive continuous improvement through needs assessments, learner feedback, performance metrics, and business outcomes.
• Ensure effective communication and coordination across all training initiatives.
• Perform other work-related duties as assigned.

The Individual

Required:

• Education: Bachelor's degree or equivalent experience.
• Experience: 10+ years of professional experience, including 7+ years in healthcare diagnostics, medical device, pharmaceutical, biotech, or related technical field roles.
• Leadership experience managing teams and developing talent.
• Strong strategic planning, program management, facilitation, and change leadership capabilities.
• Experience designing and implementing technical training programs, curricula, and competency frameworks.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to thrive in a fast-paced, highly matrixed environment.
• Travel: Willingness to travel up to 60%.
• This position is not currently eligible for visa sponsorship.

Key Working Relationships

Collaborates closely with North America Commercial Leadership, Global Training, Sales Enablement, Sales Operations, Customer Excellence, Learning & Development, and People & Culture to build workforce capability, improve customer outcomes, and support business growth.

The Work Environment

Typical work week and hours in a home office-based environment. Must have the discipline,

organization skills and self-motivation to work autonomously in a home office environment.

The Physical Demands

Frequently required to sit, stand, and walk. Occasionally required to bend, twist, and reach.

Must be physically able to travel up to 60%. Must maintain a valid driver's license and must

own and maintain an automobile suitable for travel to customer sites, airport, etc

Travel includes airplane, train, automobile, and overnights. On a typical work day, 80% of

time meeting with people in field or classroom, 20% of the time on computer, doing

paperwork, or on the phone. Must be able to lift-up to 25 pounds. Travel 60% of time.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $118,000 to $180,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

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