IQVIA

Associate Director, Strategic Operations

IQVIA • $85K — $237K *
Durham, NC 27713In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of change management experience, preferably in strategic operations.
  • PROSCI or ACMP Certification preferred for best practices in change management.
  • Strong data management skills to support transformation initiatives.
  • Experience leading large-scale program and project management in complex change environments.
  • Proficient in utilizing project and business change methodologies like Prosci and Kotter.
  • Exceptional communication skills, adept in executive presentations and team facilitation.
  • Demonstrated success in deploying change management with measurable business outcomes.

Responsibilities

  • Serve as a strategic change management advisor to guide external partners through complex transformations.
  • Align change strategies to enhance collaboration and value realization across stakeholder groups.
  • Translate transformation objectives into actionable, scalable adoption roadmaps.
  • Identify and mitigate adoption risks by advising senior leaders on change impact and readiness.
  • Design structured change management approaches, including communication and training initiatives.
  • Assess readiness and define change impacts alongside internal and external stakeholders.
  • Establish governance frameworks and KPIs to propel accountability in multi-workstream initiatives.

Benefits

  • Opportunities for professional development and upskilling in change management methodologies.
  • A collaborative work environment with a focus on cross-organizational alignment.
  • Involvement in impactful transformation initiatives that drive measurable value.
  • Access to best practices and standards in project and change management delivery.
  • Flexible work arrangements to support a diverse global team.
Full Job Description
The Associate Director, Strategic Operations serves as a strategic change management advisor, with primary responsibility for supporting external partners through complex transformation initiatives. This role provides expert guidance on change strategy, adoption best practices, and cross-organizational alignment to enable effective collaboration, accelerate adoption, and drive measurable value realization across organizational boundaries. The Associate Director partners closely with internal and external stakeholders to align approaches, mitigate adoption risks, and ensure change strategies are scaled appropriately as strategic partnerships evolve.

Responsibilities

Strategy
  • Serve as a strategic change management advisor to external partners, guiding complex transformation initiatives across organizational boundaries.
  • Shape and align change strategies that enable effective collaboration, adoption, and value realization across external and internal stakeholders.
  • Translate transformation objectives into scalable adoption roadmaps spanning operating models, governance, roles, and behaviors.
  • Anticipate adoption risks across interdependent organizations and recommend mitigation strategies to senior leaders.
  • Advise leadership on change impact, readiness, and trade-offs associated with evolving strategic partnerships.


Execution
  • Design and deliver structured change management approaches supporting external partner transformations, including communications, training, engagement, and reinforcement.
  • Partner with internal and external stakeholders to assess readiness, define change impacts, and sequence adoption activities.
  • Establish clear governance, decision frameworks, and KPIs to drive accountability and momentum across multi-workstream initiatives.
  • Track and report adoption and value metrics, adjusting strategies based on insights and feedback.
  • Act as a trusted advisor to leaders and teams navigating complex, cross-organizational change.
  • Facilitate CM upskilling and coaching of senior leaders, frontline managers and business experts to champion the change and reinforce new behaviors
  • Ensure projects are delivered on time, in scope, on budget, and aligned with strategic priorities
  • Help maintain standards, templates, and best practices around project management and change delivery
  • Communicate clearly with executive sponsors and senior leaders on project status, risks, tradeoffs, and outcomes.
  • Serve as a trusted advisor to leaders navigating complex change.


Skills required
  • Preferential PROSCI or ACMP Certification
  • Data Management experience required
  • Extensive program / project planning and execution skills in handling large and complex change and transformation programs/projects
  • Experience of using a variety of project and business change management methodologies (Prosci, Kotter, etc.)
  • Proven adaptability skills that enhance communications, trainings and ultimately adoption
  • Expert user of MS PowerPoint, Smartsheet
  • Fluent in MS Office.
  • Understanding of Lean / Six Sigma and Continuous Improvement
  • Proven experience building or formalizing project and/or change management functions, not just operating within them.
  • Exceptional communication skills, including facilitation and executive presentations.
  • Excellent negotiation and conflict resolution skills
  • Customer management with a global attitude decision-making, influencing and challenging ability
  • Ability to empower others toward project goals
  • Strong program governance and delivery leadership with the ability to guide project teams through CM activities when working in Agile environments.
  • Proven track record of deploying Change Management in enterprise/commercial settings, with measurable business outcomes.
  • Adaptability across cultures, roles, and learning needs
  • Analytical mindset to interpret usage and learning data


The potential base pay range for this role, when annualized, is $85,000.00 - $237,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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