Merck & Co, Inc

Associate Director, Software Engineering

Merck & Co, Inc • $142K — $224K *
West Point, PA 19486In-Person
Information Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 12+ years of experience in testing efforts management
  • Experience with Automated Test Framework, preferably AutomatePro
  • Knowledge of ITIL processes and best practices for IT Service Management
  • Strong organizational and time management skills

Responsibilities

  • Define and implement testing roadmap and QA standards across ServiceNow modules
  • Create and coordinate detailed test plans for all testing phases
  • Validate application functionality and integrations prior to production updates
  • Develop and execute a maturity roadmap for Quality Engineering
  • Lead defect triage meetings and collaborate with developers for resolution
  • Build and maintain automated test suites to enhance testing efficiency
  • Perform data validation to ensure integrity across critical platform directories

Benefits

  • Comprehensive medical, dental, and vision insurance for employees and family
  • 401(k) retirement benefits
  • Paid holidays, vacation, and sick leave
  • Hybrid work arrangement
  • Annual bonus and long-term incentive eligibility
Full Job Description
Job Description

Role Overview

We are seeking an experienced leader in ServiceNow Quality Engineering to join our dynamic ServiceNow team in Global Technology division. The ideal candidate should understand the ServiceNow platform and Testing Strategies.

The role will collaborate with cross-functional teams to lead a team that will be responsible for understanding the developed as well as OOTB code. ServiceNow Quality Engineering team shall deliver automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior.

This position is based in our West Point location, and we follow a hybrid work policy.

What will you do in this role

  • Define, document, and drive the overarching testing roadmap and QA standards across ServiceNow modules (such as ITSM, ITOM, IRM/GRC, HRSD, etc)
  • Create detailed test plans and coordinate all testing phases-including unit testing, system integration testing (SIT), regression testing, and User Acceptance Testing (UAT)
  • Validate application functionality, configurations, customizations, and integrations prior to promoting updates into the Production environment, particularly during major ServiceNow upgrades and patch cycles
  • Develop and execute a maturity roadmap to transform Testing into Quality Engineering excellence through the adoption of AI-driven capabilities.
  • Lead defect triage meetings, analyze root causes of platform issues, and collaborate closely with Developers and Product Owners to ensure timely resolution
  • Build, maintain, and scale automated test suites-primarily utilizing the AutomatePro AutoTesting and where applicable ServiceNow Automated Test Framework (ATF)-to shift left, improve efficiency, and accelerate release cycles.
  • Perform rigorous data validation to ensure data integrity across critical platform directories like the CMDB (Configuration Management Database) and ensure data transforms for large data migration activities
  • Establish and track quality KPIs (e.g., test coverage, defect leakage rates) to provide program leadership and executive sponsors with data-driven confidence in release readiness Support testers in the execution of test scripts.
  • Lead, guide, and mentor junior testing engineers and distribute testing workloads efficiently across agile squads


Education:
  • Bachelor's degree in information technology, Computer Science or any Technology stream.


What should you have
  • 12+ years of working experience creating, executing, and managing testing efforts.
  • Automated Test Framework experience is required. AutomatePro working knowledge is highly desirable.
  • In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable.
  • Excellent organizational and time management skills to handle multiple projects simultaneously.
  • Understanding of Agile development methodologies is a plus.


Required Skills:
Agile Methodology, Agile Methodology, Agile Project Management, Agile Scrum Development, Agile Tools, Application Integrations, Business Informatics, Data Engineering, Data Visualization, Design Applications, Information Engineering, Information Technology (IT), Iterative Development, Knowledge Sharing, Maturity Models, Platform Design, Platform Development, Platform Management, Process Maturity, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

The salary range for this role is
$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

Employee Status:
Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:
09/17/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About Merck & Co, Inc

Schering-Plough Corporation is a major U.S.-based manufacturer of pharmaceuticals. It operates in three segments: Prescription Pharmaceuticals, Animal Health, and Consumer Health Care. Schering-Plough develops products targeting on allergy, cancer, hepatitis, cardiovascular, central nervous system, respiratory system, and more.  It was founded in 1851 by Ernst Christian Friedrich Schering as Schering AG in Germany. Schering-Plough manufactured several pharmaceutical drugs, the most well-known of which were the allergy drugs Claritin and Clarinex, an anti-cholesterol drug Vytorin, and a brain tumor drug Temodar. It also developed drugs targeting on central nervous system and the respiratory system. Schering Plough also owned and operated the major foot care brand name Dr. Scholl's and the skin care line Coppertone. These also became a part of the new company. Schering-Plough was a full member of the European Federation of Pharmaceutical Industries and Associations (EFPIA), a membership which is also maintained by the new Merck.

Merck & Co, Inc Careers

Join the visionary team at Merck & Co, Inc, a global leader in healthcare dedicated to advancing the world of medicine. As part of our professional community, you'll find dynamic job opportunities that foster innovation and leadership across various fields. Merck & Co, Inc is not just a company; it's a place where you can make a difference.

Work You’ll Do

At Merck & Co, Inc, we are committed to improving global health through groundbreaking research and innovative healthcare solutions. Our team is at the forefront of developing new therapies and vaccines that significantly impact public health worldwide. By joining us, you will collaborate with some of the brightest minds in the industry, using your skills to contribute to projects that save and improve lives around the globe.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a professional position, Merck & Co, Inc offers a range of career paths in environments that promote rapid professional growth and development. Explore job opportunities in research, digital transformation, manufacturing, and more, all while benefiting from a culture that supports diversity and inclusion.

Innovate and Lead

Merck & Co, Inc is an ideal environment for those who lead with curiosity and the drive to innovate. Our leadership is committed to fostering a culture where inventive thinking and collaboration are encouraged, making it a perfect place for professionals who seek to make an impact through their work.

Develop Your Skills

With Merck & Co, Inc, you are not just getting a job; you're gaining access to unparalleled career development opportunities. Enhance your skills through diverse training programs, workshops, and continuous learning courses designed to help you grow at every stage of your career.

Benefits and Culture

We understand that our employees are our greatest asset, which is why we offer competitive benefits designed to support the health and well-being of you and your family. From comprehensive health care coverage and retirement plans to flexible working conditions and wellness programs, our benefits package is designed to meet the diverse needs of our team members.

Join Our Team

Ready to advance your career at Merck & Co, Inc? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, creative, and solution-driven team players. Prepare your resume, sharpen your interview skills, and become part of a company that's dedicated to making a difference.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Engage with us through our careers blog and by participating in networking events and employment fairs. Subscribe to receive personalized job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Merck & Co, Inc. Join us in our mission to improve health and wellness around the world.
Learn more about Merck & Co, Inc
Size
68,000 employees
Market Cap
$282.6 billion
Industry
Pharmaceuticals & Biotech
Net Income
$7 billion
Founded
1668
5 Year Trend
+4.1%
Revenue
$47.9 billion
NASDAQ
MRK
* Ladders Estimates

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