Job DescriptionRole Summary: The Associate Director, Sales Operations, is responsible for leading and optimizing the operational infrastructure supporting field-based commercial teams. This role develops and oversees processes, analytics, systems, and cross-functional alignment that enable effective sales planning, performance management, forecasting, and execution. The position serves as a strategic partner to the Commercial leadership team to ensure disciplined, data-driven decision-making and operational excellence. The Associate Director will also contribute to functional strategic planning and ensure operational readiness to support product launches and ongoing field excellence initiatives.
Key Responsibilities:Field Operations Strategy & Leadership - 20%- Lead and execute the field operations strategy to support commercial and medical field teams across all therapeutic areas.
- Establish Scalable processes, tools, and policies that promote compliant and efficient field operations
- Serve as the guide of field operations processes, governance, and performance standards.
- Partner with senior commercial leadership to anticipate operational needs and deploy proactive solutions.
- Oversee administration of CRM Platforms (roster systems, reporting portals) and guide enhancements with IT partners.
- Motus Fund Forecasting & Management
Lead a best-in-class incentive compensation function - 20%- Facilitate the committee and processes to compliantly design, document and administer incentive plans
- Design and administer compliant incentive compensation plans that appropriately motivate the commercial field team(s)
- Develop tracking, attainment reconciliation and payout calculation process
- Design timely and effective standardized incentive compensation reporting
- Lead quarterly IC committee Discussions (present the proposal(s), address questions and obtain relevant approvals) from key stakeholders including commercial field leadership, legal, finance, compliance, and HR
Field Team Enablement & Deployment - 20%- Lead territory, roster, and alignment management, ensuring optimized coverage models and compliant assignment processes.
- Coordinate with Training, HR, and Compliance to manage onboarding operational components for new field hires.
- Ensure timely distribution and governance of field communications, playbooks, and process updates.
- Support field deployment planning for new product launches and field-force expansions or restructures.
Field Reporting & Insights - 20%- Oversee development and maintenance of standardized reporting suites, dashboards, and business insights for field teams and leadership.
- Monitor KPIs, identify performance trends, and recommend operational improvements.
- Partner with Analytics and Data Operations teams to ensure accuracy, data integrity, and compliant use of field performance information.
Compliance, Quality, & Operational Excellence - 15%- Ensure all field operational processes align with FDA, OIG, and corporate compliance expectations for a biotech environment.
- Collaborate with Compliance to maintain audit-ready documentation and field interaction controls.
- Lead continuous improvement projects to enhance efficiency, scalability, and quality of field operations systems and processes.
Cross-Functional Collaboration - 5%- Maintain strong partnerships with Commercial, Medical Affairs, IT, Legal, HR, and Finance to support integrated field readiness.
- Represent Field Operations in strategic planning meetings, cross-functional governance forums, and launch preparation initiatives.
Other duties and responsibilities as assignedQualificationsRequired Qualifications- Bachelor's degree required; advanced degree preferred.
- 10+ years of experience in Field Operations, Commercial Operations, Sales Operations, or related functions within biotech or pharmaceuticals.
- Proven experience in the development of strategic and equitable incentive compensation plans.
- Demonstrated leadership experience overseeing complex operational programs supporting field-based teams.
- Strong understanding of FDA, OIG, and industry compliance standards for field activities.
- Experience managing CRM systems (e.g., Veeva), field analytics platforms, and roster/alignment technologies.
- Proven ability to collaborate across functions and influence at senior levels.
Preferred Capabilities- Experience supporting product launches in small-midsize biotech organizations.
- Prior management experience leading high-performing operations teams.
- Advanced analytical capabilities and familiarity with field insights or forecasting tools.
- Ability to design and scale SOPs, governance models, and operational infrastructure.
- Strong project management skills and comfort operating in fast-paced, evolving environments.
Additional InformationDeciphera is committed to fair and equitable compensation practices. The base salary pay range for this role is $170,000 - $234,000. Actual compensation packages will depend on various factors, including, but not limited to depth of experience, education, skillset, overall performance and/or location.
Deciphera believes in providing a competitive compensation and benefits package to all employees. Our base salary is just one component of Deciphera's competitive total rewards strategy that also includes annual performance bonus, a long-term incentive plan, full range of benefits and other incentive compensation plans (if applicable)
Benefits:- Competitive salary and annual bonus.
- Comprehensive benefits package including medical, dental, vision insurance, 401(k) retirement plan with company match, and more.
- Generous parental leave and family planning benefits.
- Outstanding culture and opportunities for personal and professional growth.
