Position OverviewThe Residential Mortgage Loan Servicing Associate Director will manage the loan closing and servicing processes for a portfolio of Residential Transitional Loans ("RTLs"), and Single-Family Rental ("SFR") loans in addition to other loan structures. This hands-on role requires experience with residential mortgages, asset management processes, and technical infrastructure maintenance.
The successful candidate will have experience partnering with various internal teams for example, Front Office Originators, Engineering, and Client Services to design, implement, and optimize servicing workflows, data pipelines, and internal systems. The role requires fluency with technical infrastructure, data management, and reporting tools, in addition to advanced proficiency in Excel and knowledge with commercial contracts, mortgage loan documents, term sheets, and agreements.
The Associate Director will lead an established team, support the Head of RML Servicing in designing business processes, drive automation and efficiency in operations, and contribute to the professional development of junior team members. This position reports directly to the Head of RML Servicing.
Primary Responsibilities- Establish and maintain a comprehensive servicing oversight process to monitor performance, compliance, and data accuracy across all servicing activities.
- Manage third-party servicers, ensuring operational accuracy, compliance with servicing standards, and timely delivery of critical reporting to support decision-making.
- Oversee day-to-day servicing needs, delivering data analysis, project execution, risk management, and operational solutions aligned with strategic goals.
- Lead and develop junior team members through mentorship and skills training.
- Collaborate with Accounting, Operations, and Back-Office teams to set up new investments, ensure accurate reporting, and streamline cross-functional workflows.
- Partner with various teams as mentioned above to design, implement, and maintain scalable internal processes, and reporting infrastructure.
- Assist in the closing of residential mortgage loans and manage loan draw funding requests, ensuring accurate documentation and timely execution.
- Complete special projects as assigned by management.
Qualifications & Experience- A bachelor's degree in business or equivalent work experience is required
- Minimum of 5-7 years relevant work experience
- Excellent Microsoft Office skills
- Excellent written and verbal communication skills
- Self-starter who needs minimal direction
- Ability to manage multiple projects simultaneously
- Experience with thinkFolio order management and portfolio modeling system a major plus
- Able to establish and maintain effective working relationships across departments
- Both general and front-line knowledge of real estate finance, investments, accounting, and insurance principles
OUR BENEFITSApollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.
Pay Range$140,000 - $205,000
The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.
The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed here.
