Merck & Co, Inc

Associate Director, Operations/Service Platform Lead - Hybrid

Merck & Co, Inc$142K — $224K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • B.A or B.S in mathematics, science, healthcare, or computer science preferred.
  • 5-7 years of experience in project management or platform management.
  • Strong technical background in operations service.
  • Demonstrated leadership in cross-functional initiatives.
  • Excellent problem-solving and analytical skills.
  • Ability to effectively prioritize and manage multiple projects.

Responsibilities

  • Collaborate with cross-functional teams to establish platform management principles.
  • Implement agile methodologies for improved delivery and quality.
  • Identify and resolve blockers and risks in project programs.
  • Monitor portfolio programs and manage associated projects.
  • Establish metrics and KPIs aligned with strategic objectives.
  • Facilitate the development of joint OKRs with partner organizations.
  • Streamline processes by introducing innovative perspectives.

Benefits

  • Comprehensive healthcare coverage (medical, dental, vision).
  • Retirement benefits including a 401(k) plan.
  • Generous paid time off including holidays and vacation.
  • Support for compassionate and sick days.
  • Eligibility for annual bonuses and long-term incentives.
Full Job Description

Job Description

Job Responsibilities:

  • Work with cross functional teams to define platform management principles.
  • Bring agile mindset to the teams for faster delivery, high integrity, and quality standards.
  • Proactively engage with teams to drive solutions for blockers, risks, and issues on all programs.
  • Track and manage portfolio program and projects.
  • Define metrics and KPI’s aligned with organization’s strategic goals.
  • Develop joint OKRs with partner organizations to ensure successful collaboration.
  • Make effective decisions when presented with options.
  • Communicate with leadership team to ensure project priorities are in alignment with organizational goals.
  • Bring fresh perspective to streamline existing processes.
  • Develop and deliver training to drive change management partnering with cross functional team and learning organization.
  • Build and foster close working relationship with clinical trial teams to better understand changing business requirements and thereby able to better manage issues and mitigate risks to the platform.
  • Manage effective stakeholder communications on issues and disruptions.
  • Experience in a lead role executing/overseeing complex projects or organizational improvement initiatives preferred.
  • Broad understanding of drug development -safety, clinical trials, trial design, data management, trial operations, regulatory, privacy, ICH, and GCP preferred.
  • Strategic thinker with a proven track record in translating business strategies into clearly defined implementation roadmaps.
  • Project Management experience is desirable.
  • Critical thinker.
  • Demonstrated success in defining and executing high-impact technology and innovation road maps.
  • Proven track record in leading large cross-functional initiatives focusing on business benefit outcomes and faster business adoption.
  • Must have strong networking and relationship-building skills.
  • Demonstrates the courage to assume personal accountability in challenging situations.
  • Must have excellent oral and written communications skills - able to present information confidentially and effectively to leadership, peers, and team.
  • Ability to influence without authority and successfully manage business stakeholders.
  • Prior exposure to or demonstrated the use of design thinking and SDLC methodologies is desirable.

Education Required:

  • B.A or B.S Degree , preferably in mathematics, science, a health care related discipline or computer science

Job Qualifications:

  • Excellent Problem-Solving and Analytical Skills
  • Excellent Communication and Organizational Skills
  • Strong Technical Background In Operations Service Or Platform Management
  • Proven Ability to Work Independently
  • Knowledge of our company Systems and Services
  • Experience Managing Multiple Projects Simultaneously
  • Ability To Effectively Prioritize Tasks and Manage Time
  • Proficient In Relevant Software and Technologies

Required Skills:

  • Documentation
  • Quality Assurance
  • Process Improvement
  • Project Management
  • Training
  • Troubleshooting
  • Communication
  • Technical Support
  • Leadership
  • Analytical
  • Problem-Solving
  • Resource Allocation
  • Strategic
  • System Maintenance
  • Service Delivery

Soft Skills:

  • Communication
  • Leadership
  • Time Management
  • Interpersonal Skills
  • Creativity
  • Organization
  • Critical Thinking
  • Teamwork
  • Adaptability
  • Problem-Solving

clinicaltrialjobs  

EligibleforERP

#GDMS

Required Skills:

Agile Thinking, Change Management, Communication Management, Good Clinical Practice (GCP), Project Management Leadership, Project Management Tools, Stakeholder Management, Strategic Alignment, Strategic Thinking, Task Management

Preferred Skills:

Atlassian JIRA, Critical Thinking, Data Management, Process Improvements

Current Employees apply

Current Contingent Workers apply

US and Puerto Rico Residents Only:

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

No

Job Posting End Date:

09/5/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About Merck & Co, Inc

Schering-Plough Corporation is a major U.S.-based manufacturer of pharmaceuticals. It operates in three segments: Prescription Pharmaceuticals, Animal Health, and Consumer Health Care. Schering-Plough develops products targeting on allergy, cancer, hepatitis, cardiovascular, central nervous system, respiratory system, and more.  It was founded in 1851 by Ernst Christian Friedrich Schering as Schering AG in Germany. Schering-Plough manufactured several pharmaceutical drugs, the most well-known of which were the allergy drugs Claritin and Clarinex, an anti-cholesterol drug Vytorin, and a brain tumor drug Temodar. It also developed drugs targeting on central nervous system and the respiratory system. Schering Plough also owned and operated the major foot care brand name Dr. Scholl's and the skin care line Coppertone. These also became a part of the new company. Schering-Plough was a full member of the European Federation of Pharmaceutical Industries and Associations (EFPIA), a membership which is also maintained by the new Merck.

Merck & Co, Inc Careers

Join the visionary team at Merck & Co, Inc, a global leader in healthcare dedicated to advancing the world of medicine. As part of our professional community, you'll find dynamic job opportunities that foster innovation and leadership across various fields. Merck & Co, Inc is not just a company; it's a place where you can make a difference.

Work You’ll Do

At Merck & Co, Inc, we are committed to improving global health through groundbreaking research and innovative healthcare solutions. Our team is at the forefront of developing new therapies and vaccines that significantly impact public health worldwide. By joining us, you will collaborate with some of the brightest minds in the industry, using your skills to contribute to projects that save and improve lives around the globe.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a professional position, Merck & Co, Inc offers a range of career paths in environments that promote rapid professional growth and development. Explore job opportunities in research, digital transformation, manufacturing, and more, all while benefiting from a culture that supports diversity and inclusion.

Innovate and Lead

Merck & Co, Inc is an ideal environment for those who lead with curiosity and the drive to innovate. Our leadership is committed to fostering a culture where inventive thinking and collaboration are encouraged, making it a perfect place for professionals who seek to make an impact through their work.

Develop Your Skills

With Merck & Co, Inc, you are not just getting a job; you're gaining access to unparalleled career development opportunities. Enhance your skills through diverse training programs, workshops, and continuous learning courses designed to help you grow at every stage of your career.

Benefits and Culture

We understand that our employees are our greatest asset, which is why we offer competitive benefits designed to support the health and well-being of you and your family. From comprehensive health care coverage and retirement plans to flexible working conditions and wellness programs, our benefits package is designed to meet the diverse needs of our team members.

Join Our Team

Ready to advance your career at Merck & Co, Inc? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, creative, and solution-driven team players. Prepare your resume, sharpen your interview skills, and become part of a company that's dedicated to making a difference.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Engage with us through our careers blog and by participating in networking events and employment fairs. Subscribe to receive personalized job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Merck & Co, Inc. Join us in our mission to improve health and wellness around the world.
Learn more about Merck & Co, Inc
Size
68,000 employees
Market Cap
$282.6 billion
Industry
Net Income
$7 billion
Founded
1668
5 Year Trend
+4.1%
Revenue
$47.9 billion
NASDAQ

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