Job DescriptionThe Enterprise Chief Controls Office (ECCO) is seeking an Associate Director to support the execution and enhancement of Operational Resilience strategies across RBC's platforms. In this role, you will drive operational efficiency through process improvements, data-driven reporting, and effective stakeholder engagement-overseeing assessments, third-party evaluations, and dependency mapping. You'll partner with platform and business unit teams to elevate quality, ensure consistency, and establish RBC as best-in-class in organizational preparedness and response to disruptions while supporting compliance with regulatory requirements.
WHAT WILL YOU DO?
- Execute and coordinate common cross-segment operational resilience plans in alignment with enterprise priorities and OSFI E-21 requirements
- Develop and maintain a standardized set of cross-segment 1LOD operational resilience procedures and methodologies
- Assess critical operations across business segments, including evaluation of disruption tolerances and operational interdependencies
- Facilitate and validate scenario testing rigor and resilience assessments across all platforms to ensure consistency and effectiveness
- Establish standardized metrics and performance indicators for tracking operational resilience maturity and outcomes across the enterprise
- Conduct internal benchmarking and challenge of Critical Services, Operations, and scenario testing across segments to drive continuous improvement
- Monitor emerging operational risks and provide expert guidance to segments on risk identification and response strategies
- Support regulatory compliance by coordinating evidence and assessments related to Operational Resilience requirements (OSFI E-21)
WHAT DO YOU OFFER?
Must Have:
- Proven track record of leading and developing high-performing teams
- Proven BCRM experience in financial services or highly regulated industries, with demonstrated success in large-scale global matrix environments
- Deep understanding of risk management frameworks, control environments, and governance structures
- In-depth knowledge of regulatory requirements (OSFI) and compliance expectations
- Ability to balance competing priorities with exceptional time management and results orientation
- Strong analytical and data-driven mindset with the ability to translate data into strategic insights
- Excellent critical thinking skills with demonstrated ability to challenge assumptions at senior levels
- Strong interpersonal, relationship-building, and communication capabilities
- Strong facilitation and presentation skills; demonstrated ability to engage senior executives and committees
Nice-to-Have:
- Industry professional accreditation or certification
- Experience in Third Party Risk Management, Crisis Management, or Disaster Recovery
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job SkillsBusiness Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork
Additional Job DetailsAddress:BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:GROUP RISK MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-08-26
Application Deadline:2026-09-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
