Job DescriptionThe
Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites. This role educates and supports sites so that they can consistently execute the end-to-end product operational journey-from onboarding and readiness through ordering workflow execution and steady-state operations. TSLs will help support sites by educating them about necessary processes, answering questions about operational issues, and supporting a reliable, seamless experience across the treatment journey. The TSL is focused on operational and process support, and not clinical treatment information.
This role requires strong knowledge of treatment-site operations, the ability to navigate complex cross-functional workflows, and the ability to align internal and external stakeholders to support reliable end-to-end site execution as well as timely issue resolution.
This is a field-based, customer-facing,
non-demand generating and
non-promotional role. The Associate Director Oncology Treatment Site Lead (TSL) role will have responsibility for accounts in the Mid-South geography, which includes AL, MS and TN. The candidate must reside in the designated geographic territory.
Primary Activities & Responsibilities include and are not limited to the following:- Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements
- Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support
- Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey
- Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.
- Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross-functional coordination and defined processes
- Appropriately collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites.
- Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
- Utilize our company generated data and dashboards to assess appropriate site operational metrics (as approved) and identify opportunities for operational improvement.
- Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education
Qualifications:
- Bachelor's degree required
- Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration
- Strong understanding of the healthcare ecosystem
- Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies
- Ability to operate effectively in "white space" environments with evolving processes, unclear paths, and multiple dependencies
- Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders
- Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites
- Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
- Strong leadership skills and ability to collaborate in cross-functional, matrix organizations
- Ability to travel ~50%
- Valid driver's license.
Preferred- Experience supporting site activation/readiness and operational support for advanced therapies (e.g. cell therapies, gene therapies, radioligand therapies)
- Experience working with complex oncology workflows
- Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise
Required Skills: Account Management, Account Management, Business Management, Business Relationship Building, Cell and Gene Therapy, Collaboration, Communication, Cross-Functional Collaboration, Cross-Functional Teamwork, Cytometry, Cytopathology, Immunotherapy, Logistics Management, Messenger RNA, Onboarding, Oncology, Patient Treatment, Product Lifecycle, Project Implementations, Radioimmunoassay (RIA), Radiopharmaceuticals, Service Readiness, Site Activation, Site Operations, Stakeholder Engagement {+ 1 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:50%
Flexible Work Arrangements:Remote
Shift:1st - Day
Valid Driving License:Yes
Hazardous Material(s):NA
Job Posting End Date:09/17/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
