CBRE Group, Inc

Associate Director of Regional Office Services (Memphis)

CBRE Group, Inc • $125K — $135K *
Memphis, TN 38109In-Person
Business Services
5 - 7 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; combination of experience and education considered
  • 5-8 years leading office operations or similar functions across multiple locations
  • Experience managing remote or hybrid teams
  • Proven success in developing employee engagement initiatives
  • Experience managing operational budgets and vendor relationships
  • Strong stakeholder engagement and relationship management skills
  • Familiarity with Business Continuity Planning and workplace safety programs

Responsibilities

  • Lead workplace operations and employee engagement programs across multiple BSO locations
  • Provide coaching, performance management, and development for administrative staff
  • Develop and execute initiatives to foster a positive workplace culture
  • Plan and lead town halls and employee recognition programs
  • Serve as a trusted partner to employees and business leaders
  • Oversee day-to-day office operations to ensure productivity
  • Manage office services activities, including communications and onboarding
  • Direct budget management and resource allocation

Benefits

  • Hybrid position based in Memphis, Tennessee
  • Participation in CBRE's annual bonus program
  • Opportunity to influence workplace strategy and culture across the Americas
  • Professional development and coaching opportunities
  • Visibility and partnership with senior leadership teams
Full Job Description
About the Role

As the Associate Director, Regional Office Services, you will provide leadership for workplace operations, administrative services, and employee engagement initiatives across multiple Business Services Organization (BSO) locations throughout the Americas. This highly visible role supports teams in Memphis, Bloomington, Toronto, Mexico City, and Brazil while ensuring a consistent employee experience, operational excellence, and effective workplace support across the region.

Reporting to senior leadership, you will oversee a team of administrative professionals and serve as a trusted business partner to leaders across multiple functions and locations. The successful candidate will drive employee engagement, workplace strategy, business continuity efforts, and office operations while fostering a safe, productive, and connected work environment. This role requires a relationship-oriented leader who can influence stakeholders, lead through collaboration, and effectively manage regional operations in a dynamic, multi-site environment.

Please Note:

  • This is a hybrid position based in Memphis, Tennessee.
  • The starting annual base salary range is $125,000 - $135,000, depending on experience, skills, and qualifications.
  • This position is also eligible for participation in CBRE's annual bonus program.

What You'll Do

  • Lead workplace operations, administrative services, and employee engagement programs across multiple Business Services Organization (BSO) locations throughout the Americas region.
  • Provide leadership, coaching, performance management, and professional development for administrative support staff, including remote team members.
  • Develop and execute employee engagement initiatives that foster a positive, connected, and inclusive workplace culture.
  • Plan and lead town halls, employee recognition programs, volunteer activities, philanthropy efforts, and workplace events.
  • Serve as a highly visible leader and trusted partner to employees, business leaders, and key stakeholders across multiple locations.
  • Oversee day-to-day office operations to ensure safe, productive, and well-maintained work environments that support business objectives.
  • Direct office services activities including workplace communications, onboarding support, travel coordination, equipment management, and office resources.
  • Manage office and center operating budgets, ensuring effective allocation of resources and sound financial stewardship.
  • Build and maintain strong relationships with business leaders, employees, vendors, and cross-functional partners to support organizational goals.
  • Influence and drive initiatives across teams and functions where direct reporting relationships may not exist.
  • Lead communications and support activities for Senior Leadership Team (SLT) meetings, organizational initiatives, and policy rollouts.
  • Support Business Continuity Planning (BCP), workplace readiness efforts, and Local Incident Response Team (LIRT) programs.
  • Partner with facilities and real estate teams on workplace projects, vendor services, and lease-related activities to support operational effectiveness and cost management.
  • Identify and implement process improvements that enhance operational efficiency, employee experience, and overall workplace performance.

What You'll Need

  • Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience leading office operations, workplace services, business operations, administrative services, or similar functions across multiple locations.
  • Experience managing and developing remote, hybrid, or geographically dispersed teams.
  • Proven success developing and leading employee engagement, workplace culture, or employee experience initiatives.
  • Experience managing operational budgets, vendors, and workplace-related expenses.
  • Strong relationship management and stakeholder engagement skills with the ability to influence at all levels of an organization.
  • Experience supporting senior leadership teams and coordinating high-level communications and organizational initiatives.
  • Knowledge of Business Continuity Planning (BCP), workplace safety programs, or incident response processes preferred.
  • Familiarity with facilities management, workplace services, or lease administration is preferred.
  • Ability to lead the exchange of sensitive, complex, and difficult information while effectively managing competing priorities.
  • Strong leadership skills with the ability to motivate teams and drive results across multiple locations.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Advanced organizational, communication, project management, and problem-solving skills.
  • Intermediate math and financial acumen with the ability to manage budgets, analyze expenses, and support operational decision-making.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

SEARCH CBRE JOBS

READ CAREERS BLOG

At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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