Associate Director of Operations

Annie Aesthetic

$95K — $130K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-8 years of operational experience, preferably in client-facing roles or multi-site management
  • Proven ability to assume increasing responsibilities in previous roles
  • Strong financial understanding combined with a high emotional quotient (EQ)
  • Willingness to be physically present in-clinic most of the week, especially initially
  • Desire to thrive in a fast-paced, high-growth environment

Responsibilities

  • Lead operational and financial performance for assigned clinics with a focus on revenue and KPIs
  • Track and analyze clinic performance metrics, collaborating with staff for accountability
  • Act as the primary leader for day-to-day clinic operations and client experience
  • Coach and mentor clinic staff to enhance their management skills
  • Identify and implement strategies to boost revenue and operational efficiency
  • Oversee the execution of core clinic systems, ensuring alignment with best practices
  • Maintain vendor relationships and ensure compliance with regulatory standards

Benefits

  • Equity potential based on performance
  • Defined career advancement opportunities
  • Health insurance coverage
  • 401(k) retirement plan options
  • Generous paid time off
  • Employee discounts on clinic products and services
Full Job Description
We are hiring an Associate Director of Operations to develop into a true business leader across our portfolio. The Associate Director of Operations will start with direct operational accountability for 1-2 clinics with a defined path to a full Director of Operations seat as scope and performance scale. The Director role entails responsibility over roughly 7-8 clinics. This role is built for a high-caliber operator interested in being a leader in this multi-site structure - someone energized by ownership, hungry to grow into running real businesses at scale, and ready to prove it in-clinic before scaling up. What You'll Own Clinic Performance & Financial Accountability - Lead operational and financial performance for your assigned clinic, with growing accountability to revenue, margin, and KPI outcomes as you take on additional locations - Track KPIs at the clinic level; build accountability rhythms with clinic staff and leadership - Partner with the Annie Aesthetic executive team on reporting and performance review as your scope expands Operational Leadership - Be the in-person, day-to-day leader of your clinic - team, client experience, and operations - Coach and develop clinic staff, building the management skills that translate to a multi-site role - Identify opportunities to improve revenue, client experience, and operational efficiency at your clinic(s) Systems Management & Day-to-Day Execution - Own the hands-on, Associate-level execution of core clinic systems - including EMR (Zenoti), payroll, and inventory management - Support implementation and ongoing troubleshooting of these systems at the clinic level, not just oversight - Ensure day-to-day administrative and operational tasks are completed accurately and on time Vendor & Compliance Support - Support vendor relationships (clinical/medical suppliers, marketing partners, facilities) at your clinic(s) - Help ensure your clinic(s) maintain full compliance with applicable business licenses, permits, and clinical standards Ideal Profile We are looking for a driven, humble, and highly capable operator early in their leadership trajectory. The strongest candidates will bring: - 4-8 years of operational experience, ideally in client-facing management or multi-site environments - Demonstrated track record of taking on more responsibility over time - this role is built for someone on their way up - Strong financial acumen paired with high EQ - comfortable with numbers and comfortable leading people - Comfort being hands-on and in-clinic the majority of the week, especially in the first several months - Appetite for a fast-paced, high-growth environment Benefits - $95,000-$130,000 + equity potential with good performance - Clear career growth path - Health insurance - 401(k) - Paid time off - Employee discount on clinic products and services

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