Work Shifts9:00 A.M - 5:00 P.M (Monday - Friday)Duties & ResponsibilitiesPURPOSE OF POSITION Serve as Administrator for Adult Outpatient Mental Health services: Adult Outpatient MHOTORS Program, including Integrated Outpatient Service (IOS), Outpatient Support Team (OST), Adult Outpatient Department (AOPD), Clozapine Program.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:- Oversee daily operations of the Outpatient Mental Health Programs for a census of 3,000 patients: IOS, OST, AOPD and Clozapine Program.
- Work in collaboration with CPEP, inpatient, medical services and community partners regarding referrals to outpatient programs, manage program intake calendar, ensure timely access to care and maintain target TNAA.
- Point person for all projects/initiatives in the H+H system related to outpatient mental health services
- Liaison with regulatory agencies like OMH/DOH
- Creation of all SOW, training, and other relevant documents for day to day functioning and survey readiness
- Oversee all data collection, analysis and reports to Quality management department and other regulatory agencies
- Maintain target metrics and create/implement PI as needed, Access metrics (TNAA, Fill Rate, Booking Rate, No Show Rate)
- Work with Finance and Utilization management closely in billing and encounter completion
- Maintain Policies and Procedures
- Template management and scheduling SOW lead for Outpatient Programs
- Oversight of registration staff and procedures, including registration, scheduling, work queues, referral queues and e-consults
- Other duties as assigned
Minimum Qualifications1. Possession of a valid license and current registration to practice in a mental health discipline issued by the
New York State Education Department (NYSED); and
2. Three (3) years of progressively responsible experience in a health care setting or regulatory agency
administration, with an emphasis on development and evaluation of mental health delivery services; one (1)
year of which must have been in an administrative, managerial or supervisory capacity.
BenefitsNYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- Loan Forgiveness Programs for eligible employees
- College tuition discounts and professional development opportunities
- College Savings Program
- Union Benefits for eligible titles
- Multiple employee discounts programs
- Commuter Benefits Programs
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
