Posting DetailsPosting Details
Job # 043051
Department Code 40701-7010
Department Student Experience
Job Title Associate Director for Revenue Cycle and Operations
Location Syracuse, NY
Campus Syracuse, NY
Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range $75,700 - $88,000
Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S5
FLSA Status Exempt
Hours Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type Full-time
Unionized Position Code Not Applicable
Job Description Barnes Center at The Arch is Syracuse University's integrated health and wellness center which incorporates Counseling, Health, Health Promotion and Recreation. The Associate Director for Revenue Cycle and Operations is a core member of the Health and Wellness leadership team, reporting directly to the Associate Vice President for Health and Wellness. The Associate Director ensures efficient revenue cycle management, accurate insurance processing, compliance with medical billing regulations, and implementation of reliable technology systems supporting clinical and administrative operations. This role directly supervises two medical billing staff, two health insurance staff, and one IT staff member. In addition to direct oversight of medical billing, health insurance, and IT, this position partners with Psychiatry, Pharmacy and Medical Laboratory to support accurate fee setting, billing, and reimbursement processes across those units. This position functions as the Barnes Center Privacy Officer.
Education and Experience - Bachelor's degree or higher in business administration, healthcare administration, or related field.
- Minimum 5 years experience in medical billing/revenue cycle management.
- At least two years supervisory experience.
Skills and Knowledge - Strong knowledge of insurance processes, medical coding (CPT/ICD-10), and healthcare compliance.
- Demonstrated ability to manage cross-functional and integrative team, including IT staff.
- Ability to work collaboratively with multiple departments.
- Strong written and oral communication skills.
Responsibilities - Direct oversight of medical billing and revenue cycle.
- Includes supervision of two medical billers to ensure timely and accurate claims submissions.
- Monitor accounts receivable, denial rates, and reimbursement trends.
- Manage provider enrollment and pursue opportunities to expand accepted insurance plans.
- Direct oversight of the Health Insurance Office and administrative oversight of the student health insurance plan, including enrollment, waivers, eligibility verification, and student/family communications.
- Ensure coordination between the Insurance Office and Medical Billing.
- Serve as the primary liaison to the insurance carrier/broker on plan administration, claims issues, and annual plan review.
- Direct supervision of two Health Insurance staff.
- Supervise the Application Specialist to ensure reliable and accurate management of the EHR and related administrative systems.
- Coordinate with divisional IT on system integration, security protocols, and data privacy compliance.
- Serve as the Barnes Center Privacy Officer.
- Support and oversee annual QI projects as they pertain to other job responsibilities.
- Serve as a member of the Barnes Center QI Committee.
- Support pharmacy and lab revenue cycle.
- Collaborate with pharmacy and lab leadership to support accurate charges, coding, and claim submissions.
- Monitor reimbursement trends, denials, and payer issues.
- Help identify and resolve gaps between clinical documentation and billing/coding accuracy.
- Support integration of pharmacy and lab data into overall revenue cycle reporting and analytics.
Physical Requirements Not Applicable
Tools/Equipment Not Applicable
Application Instructions In addition to completing an online application, please attach a resume and cover letter.
Quick Link https://www.sujobopps.com/postings/114310
Job Posting Date 08/27/2026
Application DeadlineFull Consideration ByJob Category Staff
Message to Applicants 
