Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

FM District Operations is responsible for all building maintenance and custodial operations on the Twin Cities campus. This position is responsible for on-going facility operations and stewardship, including maintenance, custodial, project management, support services, and safety in the assigned district. In addition, this position leads the Facility Management contract/vendor administration for the Facilities department. Serves as a key staff member of Facilities Management District Operations senior leadership team. Partners with other University Services divisions to provide full-service facilities management operations, to support the teaching, research and outreach missions of the institution. Ensure environmental sustainability initiatives are integrated into all facilities operations. Reports to Senior Director of District Operations of Facilities Management.

Position Responsibilities

Leadership (30%)

• Directly leads and develops approximately 120 professional, technical and administrative staff including administering the performance management program, providing feedback, coaching employees to improve performance, and taking corrective action.
• Monitors and makes ongoing recommendations to Team Managers and Front-Line Supervisors regarding the development of District work teams within District structure.
• Create a positive work environment for District employees, incorporating the University's commitment to equal opportunity and diversity in hiring, retention, promoting employees, and empowering employees to use their full range of talents and abilities.
• Responsible for clear, consistent communication with all District staff.
• Ensures District staffing is appropriate to cover facility needs 24/7/365.
• Understands Union contracts and helps staff members handle related issues appropriately.
• Serves as a member of the District Operations Senior Leadership Team. Assists in developing strategic goals and plans to meet the FM mission.

Operational (30%)

• Oversees all maintenance and custodial activities in the assigned District.
• Ensures compliance with building codes, safety requirements, and partners with appropriate University departments to resolve safety, environmental, and workers compensation issues.
• Ensures Team Managers and Front Line Supervisors administer University safety programs.
• Oversees administrative operations of the District office.
• Participates in after-hours/weekend/holiday on-call rotation.
• Utilizes technology based tools to collect, interpret and analyze management information.
• Lead FM contract/vendor management team ensuring consistent application and follow through on all contracted services (e.g. elevator maintenance, fire system inspections, roof inspections, etc).

Customer Success (20%)

• Meets regularly with District customers to communicate and ensure FM is meeting all of their facility needs.
• Negotiates and executes Service Level Agreements (SLAs) with major customers as appropriate.
• Monitors customer satisfaction levels through KPI's and other accountability measures.
• Promotes customer-focused service in conjunction with other University Services departments.

Finance and Budget (20%)

• Develops annual O&M and capital budgets based on the institution's budget allocation, capital plan and reallocation target.
• Actively tracks and manages expenditures to execute budget to target.

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field.
• Minimum of 10 years experience in a leadership role, managing facilities operations in a large institution or commercial facility, with demonstrated ability to lead, manage and direct the activities of others.
• Experience in delivering service in a property management environment preferred.
• Project management experience preferred.

Preferred Qualifications

• Masters in Business Administration or similar.
• Society of Maintenance and Reliability Professionals certification, Certified Professional Maintenance Manager, or similar.
• Experience effectively leading change in a unionized environment.
• Demonstrated business project management experience.
• Experience managing O&M inventories.

Knowledge, Skills and Abilities

• Strong leadership skills
• Ability to lead system-wide improvement initiatives
• Ability to work co-operatively and productively with a broad range of individuals and teams
• Ability to analyze and understand data to recognize data trends and suggest improvements
• Ability to communicate and participate at all levels within the University environment
• Strong attention to detail
• Ability to establish priorities and follow through with project deadlines
• Individual and group training facilitation skills and abilities
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Demonstrated understanding and use of maintenance and reliability principals
• Ability to foster a cohesive, collaborative and team environment
• Knowledge of financial management principles
• Knowledge of inventory management and equipment/repair best practices
• Knowledge of union labor contract administration

Physical and Environmental Requirements

Work is performed 50% in the field and 50% in an office environment. Field work includes employee training and quality assurance. Schedule flexibility is required.

Pay and Benefits

Pay Range: $135,000 - $160,000 per year ; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Please include the following required application materials:

• Resume
• Cover letter

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.