About This Role Axsome Therapeutics is seeking an Associate Director/Director, Patient Service Analytics to be responsible for the oversight of analytics supporting Axsome's Patient Service Programs, including analytics that enable and measure the effectiveness of patient service and other related market access tactics. This role is accountable for generating high-quality analytic insights that inform strategic decision-making, optimize patient access, and improve provider and patient experience across the Axsome portfolio.
This role reports to the Executive Director Trade, Distribution, and Patient Services and serves as a thought partner within Patient Services and Market Access, by translating complex data into clear, actionable insights that drive business outcomes and program performance.
This role is based at Axsome's HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.
Job Responsibilities and Duties include, but are not limited to, the following:
- Lead the oversight of patient service analytics initiatives in alignment with organizational priorities and patient access objectives.
- Close collaboration with Market Access Data Science to ensure a complete Market Access data infrastructure and support of industry leading data visualization.
- Proactively inform leadership of analytic insights related to patient services and access outcomes to inform strategic, operational, and field-facing decision-making.
- Ensure timely, accurate, and compliant collection, analysis, and dissemination of patient services and field access data.
- Oversee and complete high-impact ad hoc analytic requests from leadership, ensuring outputs are executive-ready and contextually sound.
- Closely collaborate with Market Access, Field Sales, Commercial Operations, Finance, Legal, Compliance, and a variety of external partners to ensure analytic insights support access initiatives and field execution.
- Lead monitoring and evaluation of patient service programs to ensure data quality and identify trends, risks, and improvement opportunities.
- Identify and recommend opportunities for patient service and field access process and business rule optimization using data-driven insights.
- Evaluate the effectiveness of patient service and field access programs through KPI development, performance tracking, and outcome measurement.
- Provide strategic guidance, mentorship, and oversight to analytic resources or team members, as applicable.
- Ensure compliance with Axsome Therapeutics' corporate policies and procedures, as well as all applicable U.S. healthcare laws and regulations.
Requirements / Qualifications - Bachelor's Degree required.
- 7+ years of experience in pharmaceutical patient services, market access, commercial operations, or access-related analytics.
- Retail pharmacy products and associated patient service tactics (ex: savings card, switch adjudicated claims program).
Experience, Knowledge and Skills - Demonstrated experience leading analytics supporting patient support programs and/or field access functions.
- Deep understanding of the pharmaceutical patient services and field access landscape.
- Strong analytical and strategic mindset with the ability to translate complex datasets into actionable insights.
- Demonstrated success managing complex data sets and applying analytical tools to generate executive-ready outputs.
- Proven ability to influence senior stakeholders through data-driven storytelling and recommendations.
- Excellent oral, written, and presentation skills with the ability to communicate complex concepts clearly to diverse audiences.
- Strong understanding of the legal and regulatory environment impacting patient services and access analytics.
Salary & Benefits The anticipated salary range for this role is $155,000 - $205,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.
Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.
