MGM Resorts International

Associate Director Convention Services - Bellagio

MGM Resorts International • $90K — $110K *
Las Vegas, NV 89110In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in hospitality management
  • Minimum of 4 years progressive leadership in convention services
  • Expertise in complex event scheduling and labor coordination
  • Hands-on experience with sales and catering platforms (e.g., Delphi, Daylight)
  • Ability to foster teamwork and manage human resources effectively

Responsibilities

  • Lead and coach the Executive Meeting Manager team for superior customer service
  • Establish goals, policies, and standards for the Convention Services Department
  • Directly collaborate with clients on logistics and program requirements
  • Ensure safety protocols are followed by the team
  • Oversee operational functions aligned with the department's strategic vision
  • Facilitate staff meetings, incentive programs, and special projects
  • Manage human resources responsibilities within the department

Benefits

  • Comprehensive wellness programs for physical, mental, and emotional health
  • Exclusive access to company discounts in various sectors
  • Complimentary parking during and outside work hours
  • Competitive health and income protection benefits
  • Ongoing professional growth through leadership development and networking opportunities
Full Job Description
Las Vegas, Nevada

THE JOB:

The Associate Director of Convention Services develops and leads the Executive Meeting Manager team. The incumbent must spearhead the development of training programs and ensure that revenue goals for the Executive Meeting Manager (EMM) team are met. This Associate Director must provide leadership, direction, employee development and strategic planning which are essential to the success of the Convention Services Department and the Convention Center. Effectively coordinate all aspects of convention groups which are assigned. Provide superior customer service with every client interaction.

THE DAY-TO-DAY:

  • Lead and coach a team of Managers to provide superior customer service
  • Administer and establish goals, policies, and standards for the department
  • Works directly with clients on room set ups, tradeshow logistics, rooming needs, billing needs and any other requirements pertinent to their program
  • Practices and observes safety rules and regulations and encourages other to do the same
  • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, and the division
  • Coordinate staff meetings, incentive programs, monthly survey reports, and special projects
  • Participate in corporate collaborative efforts to create consistencies in our services standards
  • Participate in site inspections, pre/post-convention meetings, meal functions, entertainment events, etc., with customers
  • Maintain positive working relationships with internal departments and outside vendors
  • Is responsible for the coaching and leading of the EMM staff and training for all newly hired Executive Meeting Managers
  • Works with team on establishing new ideas to streamline the convention services operations
  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements


THE IDEAL CANDIDATE:

  • The ideal candidate is a skilled hospitality professional holding a Bachelor's degree or equivalent experience, backed by at least four years of progressive leadership in convention services and management within a large-scale resort setting.
  • They possess proven expertise in complex event scheduling, labor coordination, and cross-functional operational execution, paired with hands-on proficiency in industry-standard sales and catering platforms such as Delphi or Daylight to deliver seamless, world-class guest and event experiences.


THE PERKS & BENEFITS:

  • Comprehensive wellness programs designed to support employees' physical, mental, and emotional well-being.
  • Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
  • Complimentary parking both during and outside of scheduled work hours.
  • Competitive health, wellness, and income protection benefits for eligible employees.
  • Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19520

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About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

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Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Hospitality & Recreation
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ
MGM
* Ladders Estimates

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