Associate Director, Clinical Practice & Quality Contra Costa Crisis Center - Walnut Creek, CALocation: On-site at our Walnut Creek office
Status: Exempt Full-Time
Reports to: Executive Director
Compensation: $100,000 - 130,000 Annually
Contra Costa Crisis Center (CCCC) is seeking an Associate Director, Clinical Practice & Quality to lead the clinical integrity of our 988 Crisis line, grief services, and mobile crisis programs following the parameters of 988, SAMHSA, and AAS standards.
This is a hands-on clinical leadership role. You'll provide direct consultation on high-risk calls, run our clinical quality assurance process, lead clinical training and coaching for staff and volunteers. You'll work in close partnership with our Associate Director of Crisis Operations & Quality, who leads the operational side of the program, so that clinical standards and day-to-day service delivery stay connected rather than siloed.
What you'll do - Provide real-time clinical consultation on high-risk calls, complex presentations, and critical incidents
- Build and run a structured QA process - reviewing calls, chats, and documentation, identifying trends, and turning findings into training and practice improvements
- Review, revise, and maintain clinical policies and protocols to align with 988, SAMHSA, and AAS standards
- Develop and implement clinical training curricula, from new-hire onboarding through ongoing refresher training
- Provide clinical oversight for grief services and mobile grief response
- Coach and develop staff clinical competency in suicide intervention, de-escalation, and crisis documentation
What you bring - Active California clinical license (LMFT, LCSW, LPCC, PsyD, or PhD), 3+ years post-licensure
- 3+ years providing clinical services and supervision in a crisis care, social service, mental health, or substance-use setting
- Experience in suicide prevention, crisis intervention, trauma, and disaster response ideally including all center experience
- Working knowledge of 988, SAMHSA, and AAS standards and practices
- Ability to speak concretely about your own clinical work - we're looking for someone who can walk through the specifics of cases they've personally handled, not just describe frameworks
- A collaborative approach - this role partners closely with operational leadership rather than working in isolation
Applications will be reviewed on a rolling basis.Our Values Compassion | Integrity | Equity | Collaboration | Excellence
We believe every person in crisis deserves dignity, empathy, and skilled support - and that the professionals who provide that support deserve strong leadership, structure, and care.
