Associate Director - Client Growth Partner, Hospitality (IT Consulting)

Nagarro

$130K — $160K *
US-AnywhereRemote in United States
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in key account leadership with a focus on high-value accounts (20M+)
  • Proven ability to engage with senior executives (CIOs, CTOs, CDOs)
  • Fluency in AI applications within specific industries
  • Experience in deal shaping and commercial negotiations
  • Collaborative mindset with internal teams, emphasizing trust and support

Responsibilities

  • Drive strategic growth in assigned client portfolio by 15%+ YOY
  • Achieve set revenue targets through structured account planning
  • Collaborate with CXOs to shape their agenda regarding AI transformation
  • Work alongside internal teams to identify and offer expanded services
  • Gain and secure public testimonials from clients regarding service quality

Benefits

  • Opportunity to lead significant digital transformation initiatives
  • Engagement with senior-level stakeholders
  • Focus on measurable business outcomes
  • Collaborative work environment with internal teams
  • Exposure to advanced AI and cloud-native solutions
Full Job Description
Job Description

We are seeking a client-focused professional who can drive strategic account growth while building strong executive relationships and identifying new opportunities within existing client portfolios. The role requires a strong ability to engage with senior stakeholders, understand client business priorities, and position digital, AI-enabled, and cloud-native solutions that deliver measurable business value. The ideal candidate will combine business acumen, relationship management, and collaboration with internal teams to expand client partnerships and support successful delivery outcomes.

Mission:
A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.

Outcomes:
  • Grow assigned portfolio by 15%+ YOY
  • Achieve revenue targets, in conjunction with the account''s Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.
  • Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.
  • Procure public testimonials and references from the client(s) about the quality of Nagarro's work.


Qualifications
  • Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record.
  • Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
  • AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical.
  • Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations.
  • Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.


Additional Information

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