Agency:
Initiative
Job Function:
Account Management and Growth
Job Subfunction:
Account Management
Job Description:
Position Overview
The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Initiative clients. You partner with the integrated Initiative team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client.
You support the Group Director in day-to-day management of the client and the internal team. Your daily insights will keep your Group Director ahead of the game with your category expertise, status updates and proactive guidance. You have excellent knowledge of your clients' business and are an authority on Initiative and the SBUs to your clients, colleagues and staff. You identify challenges and opportunities, both internally and externally, and seek solutions that achieve the client's goals. The Director "makes the trains go" - and is accountable for ensuring everything is operating smoothly, accurately, and on deadline.
Responsibilities
Day to day driver and quality manager of the Client Advice and Management team
Manages all communications in a timely manner, with no request going unnoticed.
Contribute to and author client proposals, recommendations and points of view; leads, issues, and conducts weekly client meeting
Build relationships with day to day leads on the client side, as well as with clients' partner agencies
Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion
Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads
Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
Develop your client advice team through performance management and giving consistent feedback
Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores
Required Skills and Experience
Experience in Marketing, Advertising or Media
Experience leading, managing and developing a staff
Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
Ability to drive projects from conception to completion; strong project management experience
Background in consulting, marketing, advertising or integrated communications
Initiative does not require candidates to have a college degree
Desired Skills and Experience
7+ years' relevant experience with 4+ years' management experience
Strong leader, presenter and packager of opportunities
Strong commercial acumen
Prior experience on a pharmaceutical client
130,000.00 - 150,000.00
Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.
