Associate Director-Call Center New Hire
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Associate Director – New Hire Experience (Call Center)
Location: This is an onsite position requiring five days per week in the office at the posted location. Relocation assistance is not available.
What You’ll Do
Lead the New Hire Journey
Manage the end-to-end onboarding experience for new call center employees.
Partner closely with Talent Acquisition, Interviewing Teams, Learning & Development, and Operations to ensure a seamless transition from offer acceptance through production.
Coordinate onboarding schedules, training logistics, and nesting activities for each incoming class.
Develop and Coach Talent
Lead, coach, and develop a team of new hires during their learning journey.
Set clear expectations around performance, attendance, engagement, and professional conduct.
Provide ongoing coaching, feedback, and career development conversations that help employees build confidence and succeed.
Drive Performance and Engagement
Monitor employee progress throughout training and nesting.
Identify coaching opportunities that improve proficiency, productivity, and customer readiness.
Support initiatives that improve employee engagement, accelerate ramp-to-performance, and reduce early attrition.
Lead People
Supervise and develop a team of employees during their onboarding and training period.
Address attendance, behavioral, and performance concerns with consistency and accountability.
Partner with leadership on hiring, performance management, promotions, disciplinary actions, and compensation recommendations.
What You’ll Bring
5+ years of leadership or related experience in a call center, customer service, operations, learning, or employee development environment.
Experience leading, coaching, and developing frontline employees.
Strong communication, collaboration, and relationship-building skills.
Ability to influence across multiple business partners and functions.
Experience managing performance while creating a positive and engaging employee experience.
Strong organizational skills with the ability to manage multiple onboarding classes and priorities simultaneously.
Bachelor’s degree preferred.
Our Associate Director-Call Center New Hire earns between$85,700 - $128,500 USD USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
Call to action
If youre ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Our Associate Director-Call Center New Hire jobs earn between $85,700.00 - $128,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
Salary Range:
$85,700.00 - $128,500.00
