ServiceNow

Associate Creative Director - Core Brand

ServiceNow • $148K — $259K *
Kirkland, WA 98034In-Person
Media
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-9 years of design experience, focused on consumer or enterprise brands
  • Demonstrated creative leadership with a strong commitment to craft
  • Proven track record of developing brand directions that address business challenges
  • Familiarity with brand architecture and portfolio systems
  • Experience in integrated design across traditional, digital, and experiential channels
  • Strong collaborative skills with cross-functional teams
  • Exceptional communication skills for presenting ideas effectively
  • Proficient in Adobe Creative Cloud and Figma; experience in photo art direction is a plus.

Responsibilities

  • Contribute to the global brand identity of ServiceNow, ensuring quality and scalability.
  • Deliver strategic brand systems designed to enhance global audience engagement using AI.
  • Strengthen brand design culture by enabling world-class design standards.
  • Apply structured processes to enhance performance and execution quality.
  • Collaborate with Marketing, Product, and Business units to develop cohesive brand systems.
  • Work with the Brand Design Director and Executive Creative Director to align design with business objectives.

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

The ServiceNow Brand & Strategy team is a passionate team of creative thinkers responsible for shaping the future of the ServiceNow brand. We are looking for an Associate Creative Director to contribute to the vision for the ServiceNow brand and drive design excellence across the organization-across every channel and touchpoint, internal and external.

This role is responsible for executing and evolving the ServiceNow brand identity, contributing to a design-led vision across ServiceNow's brand ecosystem globally, and standing up systems designed to scale with AI. The ideal candidate has a passion for craft with meticulous attention to execution and a sharp understanding of how to build for enterprise application. They have experience leading projects with internal teams, freelancers, and external agencies-and thrive in ambiguity.

The Associate Creative Director will raise the creative bar, contribute to an inclusive and collaborative design culture, and partner seamlessly across the ServiceNow organization. The ideal candidate is a self-starter who is curious about technology, can build and maintain strong cross-functional relationships, and brings both strategic thinking and hands-on craft to their work from initial briefing through to final delivery.

Responsibilities:
  • Contribute to the global brand identity for ServiceNow products and services, ensuring quality, consistency, and scalability across all touchpoints
  • Deliver strategic brand systems that serve a global audience and are designed to scale using AI
  • Support and strengthen brand design culture through enabling world-class design
  • Apply rigorous ways of working to improve performance, quality, and integrated approaches to execution
  • Collaborate with Marketing, Product, and Business partners to contribute to holistic brand systems
  • Work closely with the Brand Design Director and Executive Creative Director, and cross-functional partners to ensure design work is strategic and drives business objectives


Qualifications
  • 6-9 years of experience in design, with meaningful exposure to building consumer or enterprise brands
  • Experience leading with creative vision, purpose, and a commitment to craft
  • Experience developing brand directions that solve business problems
  • Experience working within brand architecture and portfolio brand systems
  • Exposure to integrated design work across traditional, digital, and experiential channels
  • Experience managing and collaborating with internal teams, freelancers, and external agencies
  • Strong ability to collaborate and drive alignment across highly cross-functional teams
  • Exceptional communication skills-able to present work clearly and confidently from strategy to execution
  • Experience partnering with and influencing marketing and creative leadership
  • Expert with creative tools including Adobe Creative Cloud and Figma
  • Experience in photo art direction a plus

For positions in this location, we offer a base pay of $148,400 - $259,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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