Associate Computer Support Analyst

ChristianaCare • $63K — $100K *
Newark, DE 19702In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT or equivalent experience.
  • 2+ years in desktop/hardware support and system analysis.
  • 2 years of customer service experience.
  • Familiarity with network protocols and operating systems, especially in healthcare applications.
  • Knowledge of PBX applications (Avaya Communication Manager) and telecom wiring.

Responsibilities

  • Identify and deliver required PC service levels to end users.
  • Provide training and support to staff on computer operation.
  • Install, configure, and troubleshoot end user workstation hardware and software.
  • Analyze and resolve complex PC/Printer problems on-site and recommend solutions.
  • Document hardware failure, repairs, and installations accurately.
  • Manage inventory of computer peripherals and recommend upgrades or repairs.
  • Support the development and implementation of computer projects and hardware installations.

Benefits

  • Full Medical, Dental, and Vision Insurance.
  • Generous paid time off with annual roll-over and cash-out options.
  • 12 weeks of paid parental leave.
  • Tuition assistance for continued education.
  • Work/Life benefits including financial coaching and fitness reimbursements.
Full Job Description
Job Details

PRIMARY FUNCTION:

The Associate Computer Support Analyst role is to support and maintain in-house computer systems, desktops, peripherals and telephony systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Work with end users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, telephony, mobile devices, clinical IT devices including nurse call, TV Systems, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software, telephony, and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC/Printer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC, Server and/or hardware problems.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Recommend, schedule, and perform PC/Server, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Support development and implementation of new computer projects and new hardware installations as well as telecom hardware.
  • If necessary, liaise with third-party support and equipment vendors.
  • Appropriately documents troubleshooting information in the incident management application to ensure problem determination/resolution methods are efficient and reliable. Utilizes and enhances the knowledge base of technology and application information, and ensures documentation is up to date.
  • Identifies and pursues opportunities for improving customer service. Identifies problem trends and looks for root cause of problems, rather than applying short-term fixes.
  • Ensures PC Hardware is implemented per standard guidelines and at the expectation of the customer and within service level commitments.
  • Supporting our internal telecom environment, including configuration and wiring of telephony systems.


EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Obtained bachelors degree or commensurate experience in a discipline related to information technology and end-user support.
  • Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization.
  • 2 or more years of information technology, Desktop/Hardware support and system analysis experience.
  • 2 years of customer service related experience.


KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
  • Knowledge of current network protocols, operating systems, and standards, including Healthcare related applications.
  • Knowledge of PBX applications (Avaya Communication Manager) and telecom wiring to be able to support a telecom infrastructure.
  • Ability to operate tools, components, and peripheral accessories.
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into hardware and software issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Ability to understand the organization's goals and objectives.
  • Ability to be self directed and motivated.
  • Skill in attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer-service orientation.
  • Skill in analyzing, interpreting, and solving diverse problems
  • Skill in written and verbal communication
  • Skill in using Incident management software (ServiceNow) and ability to update customer facing knowledge (ServiceNow)
  • Skill in relationship-building and interpersonal skills
  • Ability to communicate with a wide variety of information technology analysts
  • Ability to communicate with a wide variety of end-users in healthcare arena
  • Ability to acquire a broad range of technology knowledge
  • Ability to use a personal computer to perform duties
  • Ability to assume responsibility and to work flexible hours
  • Ability to work off hours while on 7x24 critical support.


SPECIAL REQUIREMENTS:
  • Participation in on-call availability (in rotation with other team members)


ChristianaCare Offers:
  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care[redacted], retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


#LI-CD1

Annual Compensation Range $63,107.20 - $100,984.00

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Post End Date
Aug 31, 2026

About ChristianaCare

ChristianaCare Careers

There has never been a better time to explore the diverse job opportunities at ChristianaCare, a leading health system committed to innovative patient care and community health. As one of the country's most dynamic healthcare organizations, ChristianaCare offers a breadth of employment opportunities that support both professional growth and personal fulfillment.

Work You’ll Do

Join ChristianaCare’s dedicated team to help transform healthcare and improve the lives of community members. ChristianaCare leads with exceptional services, driven by a team of over 12,000 strong, blending top-tier leadership and a culture of compassion and innovation.

Experience the ChristianaCare Difference

ChristianaCare is not just a healthcare provider but a hub for professional development and career advancement. The company fosters a culture of diversity, equity, and inclusion, making it a prime environment for personal and professional growth. With a variety of positions available, from clinical roles to administrative support, ChristianaCare is actively hiring and looking for motivated individuals to join their team.

Innovate and Lead

At ChristianaCare, innovation and leadership go hand in hand. Team members are encouraged to take the lead on projects that transform patient care and operational efficiency. ChristianaCare’s commitment to technology and innovation makes it a perfect place to advance a career in healthcare.

Develop Your Career

With ChristianaCare, career advancement is supported by comprehensive benefits, professional development programs, and leadership training. Employees are encouraged to enhance their skills through continued education and diverse training opportunities, including internships that offer real-world experience in healthcare settings.

Join a Great Team

Being part of the ChristianaCare team means more than just having a job. It means being part of a community that values teamwork, creativity, and the professional growth of its members. Networking within ChristianaCare leads to enriched career paths and a supportive work environment where everyone’s contributions are valued.

Explore Job Opportunities

ChristianaCare is committed to hiring and developing the best healthcare professionals in the industry. Explore the numerous job openings and read detailed descriptions of each position to find where your skills and interests best match. ChristianaCare is looking for professionals who are passionate about making a difference and ready to contribute to a team that’s making healthcare history.

Prepare for Your Interview

Ready to apply? Tailor your resume to highlight the skills and experiences that align with the position you are interested in. Prepare for your interview by researching ChristianaCare’s mission, culture, and recent innovations. This preparation will not only impress but also solidify your interest in becoming part of a leading healthcare team.

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Industry
Hospitals & Medical Centers
* Ladders Estimates

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