About this roleThe Client Experience Management (CEM) team sits between the Client Business and functional teams across Technology & Operations, acting as a client's central point of contact for day-to-day servicing, inquiries, and issue resolution. The team partners closely with Client Business colleagues to ensure client servicing needs are clearly understood and delivered through effective coordination with internal partners.
CEM also plays a key role in evolving BlackRock's operational service model in line with client expectations and industry trends, with a focus on scalable, digital-first solutions that support outstanding client experience.
Client Experience Delivery Team OverviewThe Client Experience Delivery (CXD) team is a core pillar within BlackRock's Client Service and Solutions organization, responsible for delivering a consistent and high-quality onboarding and servicing experience to institutional clients across the client lifecycle.
As an Associate, you will gain exposure to the investment management industry while developing strong operational, client service, and stakeholder-management skills. You will work closely with senior CEM team members and internal partners to support client onboarding, ongoing servicing, and resolution of operational inquiries.
Role OverviewThe Associate role is an execution-focused position designed for individuals who are developing expertise in institutional client servicing. Associates support complex client relationships under the guidance of senior CEM professionals and progressively build independence across defined responsibilities.
Responsibilities- Support day-to-day servicing for an assigned group of institutional clients, partnering with senior team members on more complex matters.
- Assist in the coordination and delivery of client onboarding activities, ensuring tasks are tracked, stakeholders are aligned, and timelines are met.
- Act as a liaison between clients and internal teams (e.g., onboarding, operations, portfolio management, product specialists) to help ensure timely and accurate delivery of client requests such as reporting, price files, invoices, and data.
- Support the preparation of client communications and materials related to servicing updates, onboarding milestones, and operational inquiries.
- Participate in regulatory, platform, and client initiatives as they impact assigned clients, gaining exposure to broader firm priorities.
- Contribute operational input to sales and client retention efforts where appropriate, including support for RFP responses and due-diligence processes.
- Identify opportunities to improve servicing processes, documentation, and data quality to support scalability and risk reduction.
Requirements- 3+ years of proven experience in client service, operations, sales, investment consulting, portfolio management support or related field.
- Bachelor's degree (BA/BS equivalent).
- Strong attention to detail, with the ability to manage multiple deliverables and deadlines in a fast-paced environment.
- Strong comprehension skills, lateral thinking and problem solving capabilities.
- Clear written and verbal communication skills, with the ability to collaborate effectively with internal partners and external clients
- Proactive mindset with a willingness to learn, take feedback, and build subject-matter expertise over time.
- Strong proficiency in Microsoft Office applications, with the ability to work across multiple systems and tools simultaneously.
- Team-oriented approach and a strong commitment to delivering a positive client experience.
What This Role Offers- Exposure to complex institutional clients and cross-functional teams across BlackRock.
- Structured development toward greater ownership and independence within CEM.
- Opportunities to contribute to regulatory, onboarding, and service-model initiatives.
- A collaborative environment that values accountability, innovation, and continuous improvement.
For Princeton, NJ Only the salary range for this position is USD$90,000.00 - USD$127,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.For Wilmington, DE Only the salary range for this position is USD$85,000.00 - USD$117,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
