About this roleAbout this role:This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization. As BlackRock continues to grow its cash and liquidity offerings, client experience remains central to our competitive differentiation. The team is responsible for ensuring that clients receive a globally consistent, high-quality experience across BlackRock's holistic cash product suite and platform, as product complexity and volumes increase. This role is well suited for a professional who is execution-oriented, detail-focused, and interested in working at the intersection of investment and client support.
We are building a well-rounded team that can execute quickly, implement and automate client and product deliverables, and support our growing client base. In support of that mission, we are looking for strong individuals who can demonstrate the following:- Have a passion for client service, excellent problem-solving skills, and can add to BlackRock's vibrant culture
- Can solve problems and design automated solutions to client needs through innovation, efficiency, and scale.
- Curiosity to learn client businesses and end-to-end business processes and how to best implement those processes on our systems
- Strong analytical skills along with attention to detail and a commitment to follow through
Primary Responsibilities:- Support day-to-day client experience activities across BlackRock's liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests
- Support new business development and client retention through preparation of questionnaires, RFPs, and model portfolios to grow our business
- Present markets, investment strategy, and investment process to clients
- Assist in the preparation and develop automated solutions for quarterly performance decks, market commentary, and executive-level summaries
- Respond to intermediary platforms to support product access and distribution
- Partner with internal teams and external vendors to support client onboarding, account launches, and ongoing mandates
- Prepare recurring client deliverables and support ad-hoc client requests
- Ensure data accuracy and consistency across client-facing materials, reporting, and internal documentation
- Support the Global Sales team across the cash product suite including money market funds, SMAs, ETFs, Cachematrix and digital product offerings
- Maintain CRM systems, sales pipeline, and ensure best practice record management across the sales function
- Build and maintain standard and ad hoc reports to support business needs.
- Coordinate regulatory and rating agency reporting
- Support and execute process improvement initiatives across Global Cash to improve controls, mitigate risks, manage costs, and increase efficiencies
Skills and Qualifications:- 2-4 years of experience in financial services, asset management, consulting, or a related analytical role
- FINRA Series 7 & 63 required or expected to be obtained within 6 months of hire
- Strong analytical skills with exceptional attention to detail and follow-through
- Ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment
- Strong written and verbal communication skills
- Proficiency in Microsoft Word, Excel and PowerPoint required, VBA, Python beneficial
- Ability to collaborate effectively across teams and build strong working relationships
- Interest in cash management products, money markets, digital assets, technology, and tokenized investment solutions and delivering high-quality client experiences
- Ability to interact with clients and maintain strong internal and external partnerships
- Familiarity with Aladdin applications, AI tools, and databases a plus
- Actively engage, collaborate, and influence partners
- Results oriented and strong team player
For Philadelphia, PA Only the salary range for this position is USD$100,000.00 - USD$135,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work modelBlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidatesAt BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided
guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
