Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. Role and Scope of Position: The Associate Analyst in Electric Field Operations Support will be responsible for providing analytical support for Eversource business functions. This could include participating on task forces, special studies, business cases, reporting and tracking of financials, economic and cost benefit analysis, development, monitoring and reporting of standards and metrics, etc. This role will also assist with daily departmental workload for Exchange of Notices, State and Municipal Licensing, 3rd Party Attachment applications and Contractor Invoicing. Essential Functions: • Works within department and in conjunction with other departments to analyze data and processes • Analyzes processes and data and converts this in to value added thinking and information • Works with others to identify opportunities for process change and continuous improvement, and facilitates the acceptance and implementation of the change • Assists with training and support of field personnel in Operations policies and procedures • Assists with tracking and reporting on field compliance with company operating procedures • Works within team environment to administer and complete various department tasks • Executes activities and/or objectives in an accurate, timely manner and ensures a positive impact on colleagues and customers • Contributes to a positive, professional, cooperative and efficient work atmosphere and openly communicates work information to others in a timely manner • Delivers superior customer service to both internal and external customers • Keeps Manager and/or Team Leader informed of issues, impediments and progress • Participates in the resolution of customer crisis/urgent problems as situations arise • Performs administrative tasks, as required • Will receive an emergency assignment and be called upon for restoration and emergency efforts with little notice (inside and outside of "core" hours) Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: • Must be able to work within a team environment as well as independently • High degree of personal ownership and accountability • Possess strong multi-tasking and organizational skills • Ability to work within stressful situations and within tight deadlines • Understanding of Customer Operations • Demonstrated analytical, problem-solving, statistical and mathematical skills • Strong communication and interpersonal skills • Demonstrated familiarity with budgeting and accounting concepts • Demonstrated skill with MS Office applications • Familiarity with reporting preferred • Experience with electrical utilities and electrical distribution and operations systems preferred • Experience with project management preferred Education: • A Bachelor's Degree in Business Administration (Accounting, Finance or a closely related discipline), or the equivalent in combined education and experience is required. Related experience in a utility company is preferred. Experience: • Zero to three years of experience Working Conditions: • Must be available to work emergency restoration assignment as required. • Must be available to travel between MA/CT/NH as necessary. #LI-ES3 #eleecajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $77,330.00-$85,920.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.