As the Associate Activation and Awareness Sr. Manager, you will be accountable for creating and delivering a cross-enterprise volunteer program awareness and engagement strategy to assess associate volunteer needs, develop solutions to meet those needs, and drive results that increasingly align business strategy with social impact. You will serve as a primary partner to enterprise team and Line of Business (LOB) leads, creating scalable awareness resources and execution frameworks that maximize community investment while building volunteer awareness.

You will be responsible for:

• Leading the awareness and operational execution strategy for enterprise volunteerism.

• Establishing and maintaining a strong cross-enterprise network by partnering with LOB engagement leads, Corporate Communications, BRG leads, Chiefs of Staff, etc. to assess associate needs and scale participation

• Delivering volunteerism solutions that support always-on, enterprise-wide engagement.

• Maintaining tools, awareness collateral, and best practices to create a self-service model for associate engagement.

• Aligning local volunteer solutions with corporate goals and support execution within compliant frameworks, including the Community Reinvestment Act (CRA).

• Tracking, analyzing, and providing visibility into internal performance metrics and the external landscape.

• Develop actionable, strategic project plans rooted in stakeholder, customer, and associate insights.

• Bring immediate order and structure to complex workflows, managing multiple projects simultaneously in a dynamic, fast-paced environment.

The candidate will:

• Exhibit outstanding communication and influencing skills to effectively drive program efforts and manage relationships with key stakeholders across the company.

• Have a proven track record of excellent project management, with the ability to quickly put frameworks in place to manage and execute work.

• Demonstrate the ability to look at data, research, and inclusive design to build targeted, actionable consulting approaches for business partners.

• Develop strong relationship-building skills with a passion for coaching, mentoring, and motivating cross-functional teams and matrixed networks without direct authority.

Basic Qualifications:

• Bachelors degree or military experience

• At least 5 years of experience in process management or project management, or a combination

• At least 3 years of experience executing corporate communication strategies, including brand management, public relations, or marketing communications

Preferred Qualifications:

• 3+ years of experience managing, coordinating, or executing community volunteer programs or employee engagement initiatives

• 1+ years of experience collecting, analyzing, and reporting on program performance metrics using data visualization or tracking tools

• 2+ years of experience leveraging emerging AI technology such as Gemini or Claude

• Excellent communication and presentation skills, with a focus on clarity, persuasion, and data-driven storytelling

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.