The
Client Service Manager is the primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, plan setup, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Client contacts responsible for delivering quality operational service
- Provide internal and external status, operational metrics and service level reporting
- Provide issue resolution and service enhancements following proper procedures and process
- Manage issue resolution across functional areas to insure on time delivery
- Responsible for ongoing review of program setup and features
- Provide input into the strategic planning for assigned clients
- Manage contract renewals, fee negotiations, and upsell opportunities for assigned clients
- Responsible for implementing added products and services
- Foster service and system improvements to improve quality and service to clients
- Provide system and operational training for Clients and team members
- Handle ad hoc requests, following proper procedures and processes to ensure quality delivery
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Bachelor's degree or equivalent work experience
- 2+ years of experience in relevant account management experience, with a minimum of 2 years in Benefits or Health Savings Account Administration
- Intermediate level of proficiency with computer skills to perform essential functions, including Microsoft Office
Soft Skills:- Excellent verbal and written communication skills
- Strong focus on client satisfaction and client retention
- Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues
- Ability to define expectations, manage timelines and meet project deadlines
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
#RPO #GREEN
