THE ROLEWe Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project. This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.
YOU ARE- A person who thrives in a fast-paced environment, responding quickly and proactively
- Not interested in just following trends - you want to create them
- A self-starter, who'll take ideas from concept to execution, navigating feedback like a pro
Traditional agency experience is not required, but it's a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you'll guide brands by staying ahead of social trends and cultural moments. In return, you'll join a global agency dedicated to generating buzzworthy ideas for some of the world's leading brands.
WHAT YOU'LL DO- Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution
- Deliver channel strategies and tactics for specific product launches
- Track work progress and deliverables and relay client feedback to team
- Provide strategic marketing guidance and thought leadership
- Understand your clients' businesses while simultaneously educating clients about how we can help them achieve their goals
- Become fluent in business objectives and organization goals
- Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
- Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
- Acquire proper internal and client approvals to ensure smooth and timely project execution
- Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome
- Communicate and follow up with clients and internal departments regarding all projects to address any concerns
- Maintain working knowledge all aspects of production with vendors on behalf of the client
- Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
- Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables
- Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
- Develop staffing plans and proposals for new projects and briefs
- Maintain rigor and consistency in use of agency financial systems and templates
REQUIREMENTS FOR THIS ROLE- 4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution
- Bachelor's degree in marketing, advertising, communications, or a related field
- Proven account management and client communication skills
- Deep understanding of the social landscape and social platforms, features and best practices
- Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
- Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
- Curiosity about clients' business and a passion for solving business problems
- Financial literacy and management of budgets
- Demonstrated expertise and experience delivering channel assets - from up front strategy and planning through activation and execution
- Highly proficient with Google Suite and Slack
- Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana
JOIN USAt We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.
Let's do cool stuff together. Apply now!
