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The job details are as follows:The Associate Access & Affordability Program Manager plays a critical role in supporting the strategy, development, and execution of patient access programs designed to enable streamlined access to therapy while providing financial assistance to eligible patients.
- Manage vendor operational workflows, execution, and KPIs for patient support financial assistance programs, access programs inclusive of benefit and prior authorization/appeal investigations, and e-prescribing programs
- Manage vendor day-to-day and intraday WIP (work in process) within assigned patient access programs
- Develop, update, and implement business rules and policies that comply with legal, regulatory, and company standards.
- Monitor and report performance metrics, KPIs, and proactively identify opportunities to improve efficiency and effectiveness for the team.
- Support the preparation and execution of quarterly business reviews for assigned vendors and programs
- Develop and monitor a monthly and quarterly performance tracker to assess and disseminate information regarding ongoing patient access program utilization and performance
- Work cross-functionally with internal departments to ensure alignment with strategic vision along with Legal/Compliance requirements
- Track, triage, and resolve complex cases and/or patient/HCP complaints efficiently
- Work closely with all patient service team members to ensure operational alignment
Minimum Requirements
- H.S. Diploma or General Education Degree (GED)
- 9+ years of relevant healthcare experience with a High School Diploma/GED
- 7+ years of relevant healthcare experience with a Associate Degree
- 5+ years of relevant healthcare experience with a Bachelor's Degree
- Demonstrated knowledge and experience working in patient access and executing patient access related programs
- Strong communication and interpersonal skills, with the ability to effectively engage with vendors, healthcare professionals, and cross-functional teams
- Strong understanding of CRM and related Patient Support technologies
- Operational experience working on customer service programs
- Demonstrated program / project management experience
This position will be office based Monday through Friday, at our Melbourne, FL location, with working hours between 8am-5pm.
Eligible employees may participate in the Company's comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities
