The Hershey Company

Assoc Mgr Business Process & Service Quality

The Hershey Company$75K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of relevant experience in process management or quality improvement
  • Proficient in business process modeling techniques
  • Strong understanding of quality management principles
  • Experience in root cause analysis and performance data evaluation
  • Proven skills in relationship management with various stakeholders

Responsibilities

  • Map current state processes in detail to identify inefficiencies
  • Design and document improved process flows for clarity and efficiency
  • Analyze performance data to uncover trends and root causes
  • Support the implementation of process changes and monitor effectiveness
  • Maintain and update process documentation to ensure accuracy

Benefits

  • Opportunities for professional development and training
  • Collaborative work environment with a focus on teamwork
  • Engagement in meaningful projects that impact customer outcomes
  • Flexible work arrangements to support work-life balance
Full Job Description
Job Title

Job Overview

This role is a skilled SME who manages and optimizes processes and service quality across a defined set of teams or functions. It leads end?to?end analysis and redesign of processes within its scope, executing improvement initiatives that enhance efficiency, reduce waste, and improve customer outcomes. The role applies established process and quality methods, adapting them to local needs and constraints. It works largely independently under limited guidance, collaborating with peers and stakeholders to deliver tangible operational improvements.

Accountabilities

1. Execute Process AnalysisThe role maps current state processes in detail, including steps, systems, handoffs, and failure points. It identifies inefficiencies such as redundant steps or unclear decision points. This informs improvement opportunities.2. Design Process ImprovementsThe role designs future state flows that simplify work and improve clarity. It documents process changes and implementation requirements. This enables structured improvement.3. Analyze Performance DataThe role analyzes performance data to identify trends and root causes. It prepares findings and recommendations. This supports decision-making.4. Support ImplementationThe role supports implementation of process changes within assigned areas. It coordinates activities and monitors adoption. This ensures successful transitions.5. Maintain DocumentationThe role maintains process documentation and updates records as changes occur. It ensures documentation is accurate and accessible. This supports process governance.

Skills/Knowledge

Process Management
Business Process Modeling
Quality Management
Root Cause Analysis
Relationship Management

Prior Experience

3+ years

#LI-RS1
#LI-Onsite

About The Hershey Company

The Hershey Company Careers

Join the sweetest team on earth at The Hershey Company, a global leader in chocolate and sugar confections. With a rich heritage of innovation and leadership, The Hershey Company offers unparalleled job opportunities in an environment that champions diversity, creativity, and growth. Work You’ll Do Embark on a fulfilling career journey with The Hershey Company, where you can contribute to a range of exciting projects that help shape the future of the confectionery industry. At Hershey, you will work alongside a diverse team of professionals who are passionate about delivering joy through their products and innovations. Transform your professional life by engaging in roles that leverage your unique skills and aspirations. Whether in marketing, research and development, production, or sales, each position at Hershey is designed to foster leadership and professional growth. Lead with Innovation At The Hershey Company, innovation is at the core of everything we do. From creating delightful new treats to enhancing our sustainable practices, our team is constantly pushing the boundaries of what's possible in the confectionery space. Join a company where your ideas and leadership can make a tangible impact on our products and processes, driving growth and excellence in the industry. Explore Career Opportunities The Hershey Company is committed to nurturing talent and providing its employees with the tools they need for success. Explore a variety of job opportunities and internships that can help you build a rewarding career. Our positions are designed to challenge your skills and help you grow as a professional. Be Part of Our Culture Experience a company culture that values teamwork, integrity, and respect. At Hershey, we believe in creating an inclusive environment where every employee can thrive. Our commitment to diversity and inclusion is evident in our everyday operations and the positive atmosphere our team members enjoy. Benefits and Growth Invest in your future with The Hershey Company’s comprehensive benefits package, designed to support your health, well-being, and financial security. Embrace opportunities for career advancement through professional development programs and continuous learning initiatives. Networking and Professional Development Enhance your career prospects through Hershey’s robust networking opportunities. Connect with industry leaders, participate in global conferences, and engage in diversity training programs that prepare you for leadership roles within the company. Join Our Team Search for open positions that match your skills and interests on The Hershey Company’s careers page. We are looking for passionate, innovative, and driven individuals to join our team and help us continue our legacy of success and leadership in the confectionery industry. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work at The Hershey Company. Subscribe to our careers blog and personalize your job alerts to find out about the exciting and rewarding opportunities that await you at Hershey. Explore, innovate, and grow with The Hershey Company. Discover how your career can flourish in an environment dedicated to nurturing talent and celebrating success. Join us and be part of a team that’s making a difference in the sweetest way possible!
Learn more about The Hershey Company
Size
16,620 employees
Market Cap
$48.1 billion
Industry
Net Income
$1.2 billion
Founded
1894
5 Year Trend
+3.8%
Revenue
$8.1 billion
NASDAQ

Similar Jobs

More Jobs at The Hershey Company

More Business Services Jobs

Find similar Assoc Mgr Business Process & Service Quality jobs: