Job information: - Functional title - Windows Platform Operations - Department - Technology - Corporate level - Assistant Vice President - Report to - Vice President - Location - New Jersey, onsite 2 days per week - Expected full-time salary range between $ 130,000 - $159,000 + variable compensation + 401(k) match + benefits. Note: Disclosure as required by NJ/NY Pay Transparency Law of the expected salary compensation range for this role. Summary: Provide 3rd line operational support for CLS Windows Server, AWS infrastructure and systems in the company's 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment as well as an AWS Cloud environment. Operational: - Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions. - Ensure that the BAU service is prioritized, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. - Maintain and support the enterprise Microsoft Windows server environment. - Maintain and support the VMware Virtual Infrastructure environment. - Maintain and support the datacentre hardware infrastructure. - Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies. - Create, maintain, and review operational process and support documentation. - Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed. - Participate in the On-Call rota and planned weekend work as required. - As required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team's changes do not have an impact on the delivery of the infrastructure services. - Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolve. - Automation and scripting using Windows PowerShell and other tools working in SRE role. Strategic - Ensure CLS internal systems are managed to the highest standard by following industry best practice. - Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes. - Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages. - Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address. Leadership - Provide support to the team lead and act as a point of escalation for the junior members of the team. - Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service - Lead and oversee the successful release and transition of new IT services into support, meeting the team's service acceptance criteria - Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organisational and technical skills to achieve successful outcomes Essential / Desired Qualifications: Essential - Bachelor's degree or equivalent - Prior IT operational support experience across business-critical Production Windows Server, preferably virtual Desired - Microsoft/VMware certification - AWS certification - ITIL knowledge - Rubrik experience - AWS/Azure experience/knowledge - PowerShell Knowledge, Skills, and Abilities: Competencies required for successful job performance Essential - Must have very strong experience supporting production Windows Server solutions in an enterprise Microsoft Windows/Active Directory environment - Strong experience of supporting enterprise web infrastructure services and related technologies - Experience of supporting a production VMware environment - Experience of supporting data backup technologies - Experience of system management tools e.g. SCCM - Experience of enterprise monitoring systems - Dynatrace - Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA's - Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight - Ability to collaborate effectively with other operational support teams to support the service - Strong experience of providing cross training on technologies and operational processes to colleagues - Strong documentation and technical writing skills. - Have excellent time management and organisational skills - Knowledge of ITIL framework (understanding of Incident, Problem, Change) - Good automation skill with any industry leading programming language - Experience working in and supporting an AWS cloud environment. Desired - Experience working in financial services or other highly regulated sector Key success indicators: Characteristics contributing to an individual's ability to excel in the position - Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business - Proactive individual who can take the lead in engaging with the business users and to support the environment with minimal oversight - Self-motivated to exceed management expectations and objectives - Demonstrate strong technical, analytical and problem-solving skills - Able to manage their time effectively and prioritise their own workload to meet changing demands from the business - A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels - Ability to engage with the business to effectively support the environment with minimal oversight Our extensive benefits for employees typically include: - Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days - Private medical and dental cover and life insurance - Generous pension contributions in the UK and Asia; matching 401(k) in the US - Paid volunteer days - 'Locate for your day' hybrid working - 2 days a week in office. - Access to Discover - our learning platform with 1000+ courses from LinkedIn Learning. - Paid parental leave / Coaching and support services - Career development / LinkedIn Learning - 'Heads down days' with no meetings on the last Friday of every month - Wellbeing / Mental health support - Diversity Council / Affinity groups (Women's Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network) - Social events