Description

Assistant Vice President, Residential Property Management - Upland, CA

This executive leadership role serves as the primary operational partner to the Vice President of California Property Management, overseeing the day-to-day performance of an assigned portfolio of approximately 4,000-6,000 apartment homes through the leadership of Regional Directors. If you are a strategic, people-focused leader with extensive multifamily operations experience and a passion for developing teams, driving performance, and delivering exceptional resident experiences, we invite you to join our organization.

What You'll Do

As Assistant Vice President, you'll provide operational leadership across a large apartment portfolio while ensuring execution of company initiatives, financial objectives, and service standards. Responsibilities include:

Portfolio Leadership

• Lead, coach, and develop Regional Directors responsible for multiple apartment communities throughout California.
• Translate strategic portfolio objectives into actionable business plans and operational priorities.
• Conduct regular property visits, operational reviews, and performance assessments.
• Identify operational opportunities and implement initiatives that improve portfolio performance.
• Provide executive leadership and continuity during the Vice President's absence.

Team Development

• Mentor Regional Directors and strengthen leadership throughout the organization.
• Drive accountability through coaching, performance management, and succession planning.
• Partner with Recruiting to attract and retain top property management talent.
• Foster a collaborative, customer-focused culture centered on operational excellence and employee engagement.

Operational Excellence

• Ensure consistent execution of company policies, operational standards, and best practices.
• Monitor property performance, maintenance operations, leasing activity, resident satisfaction, and capital improvement initiatives.
• Lead implementation of new programs, technologies, and process improvements that enhance operational efficiency.

Financial Performance

• Partner with Regional Directors to achieve occupancy, revenue, expense management, collections, and NOI goals.
• Review financial performance, identify trends, and implement corrective action plans when needed.
• Collaborate with Revenue Management and Sales teams to maximize portfolio performance through effective pricing and leasing strategies.

Compliance & Risk Management

• Ensure compliance with California housing laws, fair housing regulations, and company policies.
• Oversee property readiness for audits, inspections, and regulatory reviews.
• Support risk management initiatives, legal matters, and claims resolution.

Resident Experience

• Champion a culture of exceptional customer service throughout the organization.
• Monitor resident satisfaction and online reputation while implementing strategies that improve retention and service delivery.
• Help drive portfolio-wide resident experience initiatives.

Cross-Functional Leadership

• Partner closely with Marketing, Human Resources, Recruiting, Learning & Development, Legal, Accounting, Payroll, and other corporate teams to achieve organizational goals.

Skills for Success

Our ideal candidate is a seasoned multifamily operations leader who brings both strategic vision and strong execution skills.

Qualifications include:

• Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree or CPM designation preferred).
• 10+ years of progressive leadership experience in multifamily property management.
• Experience overseeing large apartment portfolios of approximately 3,000+ units.
• Proven success leading Regional Directors and high-performing management teams.
• Strong financial acumen with experience managing budgets, occupancy, revenue growth, expense control, and NOI.
• Thorough knowledge of California housing laws, operational compliance, and multifamily best practices.
• Demonstrated ability to lead organizational change and implement operational improvements.
• Experience with Yardi, RealPage, or similar property management software.
• Proficiency with Microsoft Office.
• Note: a valid driver's license and ability to travel regularly to apartment communities throughout California. Occasional air travel to the Sacramento, CA area may be required.

Salary & Perks

• Starting base salary range of $200-$220k per experience level plus monthly auto/cellphone allowance and annual bonus and raise eligibility
• Comprehensive health benefits plans and 401(k) with company match
• Paid vacation, holidays, and PTO time
• Outstanding career growth opportunities
• A collaborative leadership environment where your contributions make a lasting impact

Join our Team:

We are a family-led community development group of companies committed to elevating the standards of living and quality of life for every customer, employee, partner, investor and community served. If this sounds like a fit, we'd love to hear from you.

Please note: This posting is a summary of the role's primary duties. For a comprehensive list of essential functions, physical demands, and formal requirements, please request the full internal job description.