GardaWorld

Assistant Strategic Account Manager - Security

GardaWorld • $110K *
San Jose, CA 95123In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • 5+ years of successful experience in security operations management
  • Proven leadership and team management abilities
  • Strong analytical, organizational, and decision-making skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office and CRM systems like Microsoft Dynamics

Responsibilities

  • Provide comprehensive support to the Strategic Account Manager
  • Be available for on-call duty 24/7 for emergencies
  • Maintain and update business databases such as CRM and ERP systems
  • Ensure consistent operations through communications with client contacts and branch teams
  • Conduct periodic reviews of MSA compliance
  • Establish relationships for account and partnership development
  • Oversee client billing processes and follow-ups on overdue payments
  • Prepare client-focused presentations and internal reports

Benefits

  • Comprehensive medical, dental, and vision insurance plans
  • 401(k) with employer matching contributions
  • Paid time off (PTO) and paid holidays
  • Disability coverage and life insurance options
  • Career growth opportunities
  • Potential travel for work, including overnight stays
Full Job Description
Job Description

  • Competitive Salary: $110,00.00 / year + $700 / monthly auto allowance
  • Work Site Location: San Jose, CA
  • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career Growth: Career growth opportunities at GardaWorld
  • Travel: This role may necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations.

Your Responsibilities

  • Provide comprehensive support to the Strategic Account Manager in executing all core responsibilities and initiatives outlined below.
  • Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
  • Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
  • Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
  • Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
  • Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
  • Formulates, executes, and assesses comprehensive security and crisis management strategies.
  • Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.
  • Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
  • Seeks out enhancements to the client's security program to fortify a lasting, positive relationship.
  • Comprehends, fulfills, and upholds the contracted KPIs for the account client.
  • Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
  • Takes charge of data analysis and the preparation of internal reports for client management.
  • Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
  • Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.
  • Other duties as directed by leadership.

Your Qualifications:

  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • 5+ years of successful experience in security operations management.

Your Skills and Competencies:

  • Proven leadership and team management abilities
  • Strong analytical, organizational, and decision-making skills
  • Excellent written and verbal communication across all levels
  • Highly detail-oriented and deadline-driven
  • Self-motivated, adaptable, and able to thrive in a fast-paced environment
  • Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
  • Strong grammar, spelling, and documentation skills
  • Positive attitude with strong ethics and alignment to company values
  • Ability to build effective relationships with colleagues, clients, and vendors
  • Comfortable working under pressure and managing multiple priorities

About GardaWorld

GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020. GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
Learn more about GardaWorld
Industry
Business Services
Founded
1984
* Ladders Estimates

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