Assistant Service Manager

River Oaks KIA

$75K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Exceptional customer service skills.
  • Tech-savvy with the ability to learn new technologies.
  • Previous experience as an automotive service advisor is a plus.
  • Must be willing to undergo a background check according to local laws.
  • Candidates must be 18 years or older to comply with the company's driving policy.

Responsibilities

  • Assist customers in addressing their vehicle maintenance needs.
  • Write repair orders with clear cost and time estimates.
  • Communicate timely updates to customers throughout the service process.
  • Liaise with technicians and parts departments to ensure work is completed on time.
  • Maintain a positive attitude and strong work ethic with customers and team members.
  • Leverage cutting-edge fixed operations technology in service delivery.

Benefits

  • Medical, dental, and vision insurance.
  • 401k retirement plan.
  • Paid vacation and sick time.
  • Paid training opportunities.
  • Employee discounts on products, services, and vehicles.
  • Significant growth opportunities within the company.
Full Job Description
Located at River Oaks KIA, the Assistant Service Manager is a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

What We Offer:
  • Potential pay range of $75,000-$95,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:
  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy


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