Assistant Service Manager

River Oaks KIA

$75K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Exceptional customer service skills
  • Tech-savvy with the ability to learn new technologies
  • Previous automotive service advisor experience is preferred
  • Willingness to undergo a background check
  • Must be 18 years or older to meet driving policy requirements

Responsibilities

  • Work with customers to address all vehicle maintenance needs
  • Write transparent repair orders detailing cost and time estimates
  • Provide timely and exceptional communication with customers
  • Collaborate frequently with technicians and parts department to ensure efficient work completion
  • Maintain a positive attitude and strong work ethic with both customers and colleagues
  • Utilize advanced fixed operations technology to enhance service delivery

Benefits

  • Medical, dental, and vision insurance
  • 401k retirement plan
  • Paid vacation and sick time
  • Paid training opportunities
  • Discounts on products, services, and vehicles
  • Potential for significant growth within the company
Full Job Description
Located at River Oaks KIA, the Assistant Service Manager is a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

What We Offer:
  • Potential pay range of $75,000-$95,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:
  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy


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