Group 1 Automotive

Assistant Service Manager - Group1 Mercedes-Benz of Scarborough

Group 1 Automotive • $120K — $160K *
Scarborough, ME 04074In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of management experience in automotive service department.
  • ADP Dealer Services experience preferred.
  • Self-motivated with independent work ability.
  • Desire for commission-based performance environment.
  • Positive attitude with high energy.
  • Strong customer service skills.
  • Professional appearance and work ethic.
  • Ability to thrive in a process-driven environment.
  • High school diploma or equivalent required.
  • Valid driver's license with a good record.

Responsibilities

  • Assist Service Director in hiring, training, and developing service department staff.
  • Collaborate with Service Director to set and achieve departmental goals.
  • Promote customer satisfaction through courteous service interactions.
  • Maintain and report daily sales and production records.
  • Develop and manage service department budgets, monitoring variances.
  • Ensure service department meets customer satisfaction and financial goals.
  • Foster good customer relationships for repeat business.
  • Address customer complaints with tact and promptness.
  • Establish promotional service pricing strategies.
  • Ensure the use of proper repair techniques.
  • Schedule necessary training for technicians and service advisors.
  • Stay updated on product changes and new services.
  • Maintain shop equipment in safe working order.
  • Comply with relevant federal, state and local regulations.

Benefits

  • Health, Dental, Vision, Life, and Disability insurance.
  • 401(k) plan with company match.
  • Paid Time-Off.
  • Employee Stock Purchase Plan.
  • Employee Vehicle Purchase Program.
  • Professional work environment with training and advancement opportunities.
Full Job Description
Overview

Group1 Mercedes-Benz of Scarborough is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified ASSISTANT AUTOMOTIVE SERVICE MANAGER to our team. With our state-of-the-art facility, unbeatable work environment, and industry-leading compensation, you'll have the tools and resources to thrive and reach new heights in your career.

Responsibilities
  • Assist Service Director to Hire, train, develop and motivate the service department staff and monitor their performance.
  • Work with Service Director to forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary for technicans and service advisors 
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
  • Two or more year’s management experience in an automotive service department.
  • ADP Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • A desire to work in a commission, performance-based, environment.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program

Professional work environment, with job training and advancement opportunities

 

Compensation can reasonably be expected to be $120,000.00 to $160,000.00 based on experience and other factors

About Group 1 Automotive

Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers in more than a dozen states. Group 1 Automotive also has a handful of franchises in the UK. The company's dealerships offer new (60% of sales) and used cars and light trucks under more than 30 different brands. It also offers financing, provides maintenance and repair services, and sells replacement parts.

Group 1 Automotive Careers

Join the dynamic team at Group 1 Automotive, a leader in automotive retail and service. We are currently expanding our team globally, offering unparalleled job opportunities for professionals passionate about the automotive industry.

Work You’ll Do

At Group 1 Automotive, you will be part of a team that is dedicated to innovation and excellence. Our company is committed to your professional growth and development, providing a platform where your skills can shine and lead to significant career advancements. Whether you are looking for a leadership role or a position to kickstart your career, Group 1 Automotive has a place for you.

Explore Our Diverse Opportunities

From sales to service, technology to management, Group 1 Automotive offers a variety of career paths filled with promising job opportunities. Our commitment to diversity and inclusive culture ensures that every team member is valued and given the chance to succeed.

Internship Programs

Kickstart your career with Group 1 Automotive through our internship programs. These opportunities allow you to gain hands-on experience, develop essential industry skills, and network with professionals. Internships can often lead to full-time positions, making them a great stepping stone for ambitious students and recent graduates.

Professional Growth and Benefits

Group 1 Automotive is not just about hiring; it's about nurturing leadership and facilitating continuous professional development. We offer robust training programs, including diversity training and leadership workshops, to help you grow at every stage of your career. Our benefits package is designed to support the well-being and financial security of our team members and their families.

Join Our Team

We are looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our careers page. Prepare your resume, ace the interview, and join a company that values innovation and leadership.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new and exciting opportunities.

Group 1 Automotive and You

At Group 1 Automotive, we empower our employees to take charge of their careers. With support for networking, continuous training, and access to global opportunities, the potential for growth is limitless. Be part of a team that drives the automotive industry forward, embracing challenges and celebrating successes together.

Explore Group 1 Automotive Jobs Today

Discover the career you’ve always wanted with Group 1 Automotive. Visit our jobs portal to explore current openings, submit your resume, and take the first step towards a rewarding career with us. Your future in the automotive industry starts here!

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. SEARCH GROUP 1 AUTOMOTIVE JOBS

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Learn more about Group 1 Automotive
Size
13,711 employees
Market Cap
$2.5 billion
Industry
Manufacturing & Automotive
Net Income
$286.4 million
Founded
1997
5 Year Trend
+4.4%
Revenue
$10.8 billion
NASDAQ
GPI
* Ladders Estimates

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