Weins Auto Group is looking for a Service Advisor (Assistant Service Manager) at Don Valley North Lexus. We are looking for a highly motivated and customer-centric individual to join our service team. This position is an integral role at Weins Auto Group and is the front-line service representative who is responsible for providing our customers with exceptional experience while ensuring their service needs are being met.
Primary Responsibilities:
- Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
- Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
- Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
- Explain service work including next maintenance requirements to customers as required.
- Notify customers when backorder parts become available.
- Check and review work in process and open R.O.'s to see that all work is being performed properly and time schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe clearly on repair orders.
- Other duties, projects, etc. as requested by management.
Qualifications:
- Previous experience in a service advisor role, within the automotive dealership environment is an asset
- 1-3 years of customer service experience.
- Exceptional communication skills
- Valid Class G Driver's License
Pay Rate:
Don't have this exact experience but feel like you have what it takes?
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This is an existing vacancy.
