Asbury Automotive Group, Inc

Assistant Service Manager

Asbury Automotive Group, Inc$80K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in Automotive Service Department experience
  • 3+ years as an Automotive Service Writer or Assistant Service Manager
  • Strong verbal and written communication skills
  • Ability to manage and motivate a team
  • Experience with automotive software like CDK is a plus

Responsibilities

  • Assist the Service Manager in overseeing the service department
  • Promote good morale and relationships among dealership staff
  • Train service staff in customer service and time management
  • Ensure customer satisfaction scores meet company goals
  • Monitor service advisors' productivity and provide feedback
  • Conduct spot checks of completed jobs for quality assurance
  • Address and resolve customer concerns effectively

Benefits

  • Weekly pay
  • Paid holidays and time off
  • Medical, vision, dental, and other insurance plans
  • 401k with company match
  • Paid parental and pregnancy leave
  • Continuous training and development opportunities
  • Employee assistance program and discounts on services
Full Job Description
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager at Koons Ford of Baltimore, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
  • Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
  • Actively promote good morale and good relationships among the dealership associates.
  • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
  • Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
  • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
  • Motivate the service advisors to provide consistent value for the dealership's customer.
  • Monitor advisors' daily productivity, give feedback and formulate plans for improvement
  • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
  • Monitor advisors' interaction with customers on the drive and telephone for effectiveness
  • Assist in forecasting goals and objectives for the department and strive to meet them
  • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings as directed
  • Address and resolve customer concerns
  • Assist in motivating, training and developing employees
  • Strong verbal and written communication is required
  • Must be able to manage in a fast paced work environment
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software is a plus
  • Must have three plus years in an Automotive Service Department
  • Must have three plus years as an Automotive Service Writer/Assistant Service Manager
  • Must be at least eighteen years of age
  • Must have a valid Driver's License
  • Must be able to pass pre-employment screening (background & drug test)


Company Benefits:

Pay and Recognition:
  • Weekly pay
  • $80,000 to $100,000 annually
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:
  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

INDMANAGER

About Asbury Automotive Group, Inc

Asbury Automotive Group, Inc., headquartered in Duluth, GA, is one of the largest automotive retailers in the U.S. Built through a combination of organic growth and a series of strategic acquisitions, Asbury now operates through geographically concentrated, individually branded regions.Asbury Automotive Group is building the foundation today that will change the way we do business tomorrow.

Asbury Automotive Group, Inc. Careers

Join the dynamic team at Asbury Automotive Group, Inc., a trailblazer in the automotive industry, and be part of a professional community that values innovation, leadership, and diversity. As one of the largest automotive retail and service companies in the U.S., we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At Asbury Automotive Group, Inc., you will collaborate with a team of passionate, curious, and skilled professionals dedicated to reshaping the future of automotive retail. Our commitment to digital innovation and superior customer service sets us apart in the industry. By joining our team, you help us drive transformative strategies that lead to operational excellence and market leadership. Transform Your Career Embark on a journey of professional growth and continuous learning at Asbury Automotive Group, Inc. We provide a wealth of resources to foster your development, including leadership programs, diversity training, and comprehensive benefits to support both your professional and personal life. Our culture thrives on mentorship and networking, ensuring you have the guidance and connections necessary to succeed. Innovative Work Environment Asbury Automotive Group, Inc. is at the forefront of the automotive industry, integrating advanced technology and innovative practices across all facets of our business. From sales and customer service to management and technical positions, our team is equipped with cutting-edge tools and a growth mindset that encourages innovation and operational excellence. Be Part of a Great Team Our team at Asbury Automotive Group, Inc. is our greatest asset. We are committed to fostering an inclusive environment where every team member can thrive. Diversity and collaboration are at the core of our culture, driving us towards achieving collective and individual successes. Future-Proof Your Career With Asbury Automotive Group, Inc., the path to a fulfilling career is wide open. Our range of positions—from entry-level roles to executive leadership—provides near-limitless opportunities for career advancement. Whether you are looking for an internship, full-time employment, or a leadership role, you will find a position that matches your skills and ambitions. Explore Job Opportunities Discover the exciting career paths available at Asbury Automotive Group, Inc. Our hiring process is designed to identify and nurture talent, ensuring that every employee is well-placed to contribute to our collective goals. Prepare your resume, sharpen your interview skills, and get ready to join a company that values what you bring to the table. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, creative, and solution-oriented team players. Explore our job listings and find out how you can contribute to our success. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at Asbury Automotive Group, Inc.
Learn more about Asbury Automotive Group, Inc
Size
14,200 employees
Market Cap
$3.7 billion
Industry
Net Income
$254.4 million
Founded
2002
5 Year Trend
+8.5%
Revenue
$7.1 billion
NASDAQ

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