Job Description:
Assistant Regional Service Manager - Waukesha, WI
3M Health Care is now Solventum
The Impact You’ll Make in this Role
As an Assistant Regional Service Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
• Leading the day-to-day operations of multiple service centers across a multi-state territory by recruiting, developing, coaching, and engaging team members to deliver exceptional customer service and operational performance.
• Implementing territory-wide communication strategies, process improvements, and best practices to achieve key performance indicators (KPIs), improve productivity, and enhance the customer experience.
• Partnering with Territory Sales Managers and cross-functional teams to proactively address customer needs, maintain strong customer relationships, and ensure reliable field service performance across the territory.
• Determining resource deployment strategies and managing rental assets, inventory, fleet operations, and service center activities in compliance with quality, safety, and regulatory requirements.
• Supporting employee development and compliance by conducting annual competency assessments, reinforcing company policies and procedures, and maintaining a safe, compliant, and productive work environment.
Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s Degree or higher from an accredited institution and a minimum of seven (7) years of experience leading diverse teams across multiple locations in a service, distribution, or operations environment in a private, public, government, or military organization;
OR
High School Diploma/GED from an accredited institution and a minimum of eleven (11) years of experience in a service, distribution, or operations environment, including experience leading diverse teams across multiple locations, in a private, public, government, or military organization.
AND
Current, valid Driver’s License.
Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
Ability to travel by vehicle or airplane to attend business meetings, customer locations, and service sites.
Additional qualifications that could help you succeed even further in this role include:
Intermediate proficiency with Microsoft Office applications, including Teams, Excel, PowerPoint, and Word.
Experience using Salesforce or other CRM systems is preferred.
Experience leading multi-site service, operations, distribution, or field service teams.
Experience driving process improvement initiatives and achieving operational performance metrics (KPIs).
Experience managing customer relationships and collaborating with cross-functional business partners.
Strong communication, coaching, problem-solving, and change management skills.
Additional Requirements
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Work location: Hybrid Eligible (Job Duties allow for some remote work but require regular work from the home location when not traveling.)
Travel: 50% domestic travel and, at times, up to 75% depending on business needs.
Relocation Assistance: May be authorized.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $83,600 - $114,950, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
