The
Assistant Program Operations Manager leads, directs, and manages various programs and projects focused on performance. This role determines caseloads for various consultive services and programs, ensures client satisfaction, and adherence to overall program metrics and service level agreements. They collect, monitor, and analyze metrics and performance measures, including quality, continuity, and completeness of documentation of services. Additionally, this position monitors performance, conducts data analysis, and implements improvements based on collected data.
This role is responsible for comparing progress against established goals and reporting on performance while ensuring delivery Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards are met. They ensure that services delivered meet the requirements, needs, and expectations of service recipients.
Primary Responsibilities- Lead, direct, and manage the daily operations and performance of programs supporting client emotional, physical, and financial wellness.
- Oversee quality assurance and compliance for their workstream program.
- Determine and manage caseload distribution to ensure client needs and service demand are met effectively.
- Monitor, collect, and analyze interaction metrics and performance measures, including service quality, continuity of care, and completeness of case documentation.
- Ensure compliance with Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards, and implement data-driven process improvements.
- Compare program performance against established goals and prepare reports on operational outcomes and service effectiveness.
- Collaborate with internal and external stakeholders to ensure services meet client requirements, expectations, and contractual obligations.
- Perform project and quality management activities in support of operational excellence.
- Perform additional duties as assigned.
Basic Qualifications- Hold a minimum of a Master's degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
- Hold a valid, unrestricted license that grants the ability to practice individually as a licensed therapist
- Certified Project Management Professional (PMP); 15+ years of experience managing a program of similar size and complexity; Certified Employee Assistance Professional (CEAP).
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
- Requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
- Must be able to maintain and retain suitability investigation and clearance as required.
- US Citizenship and fluency in English required.
Preferred Qualifications- A minimum of two years of full-time supervision, oversight, and management experience.
- Employee assistance program (EAP) experience.
- Call Center experience.
- Telehealth experience.
- Telephonic and Video/Virtual coaching experience.
Original Posting:June 15, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $105,300.00 - $190,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
