We are seeking an experienced and motivated Assistant Operations Manager to help lead an international high-performing Technical Support organization. In this role, you will work closely with Operations Managers to drive operational excellence, support frontline technical teams, improve customer experience, and ensure achievement of key business objectives.

The successful candidate will combine strong leadership skills, customer focus, analytical thinking, and operational discipline to support a fast-paced technical support environment serving customers across multiple products and technologies.

What Will You Do?

• Support daily operations of multiple technical support teams to ensure service levels and business objectives are achieved.
• Coach, develop, and support technical support professionals in different locations.
• Monitor operational performance through key performance indicators (KPIs), service level targets, quality metrics, and customer satisfaction results.
• Identify operational challenges and implement corrective actions to improve efficiency and customer outcomes.
• Partner with Operations Managers on workforce planning, resource allocation, and organizational initiatives.
• Drive employee engagement, development planning, and talent growth activities.
• Support escalation management for complex customer situations and high-priority cases.
• Ensure compliance with operational processes, policies, and quality standards.
• Lead continuous improvement initiatives that enhance productivity, customer experience, and team effectiveness.
• Collaborate with cross-functional stakeholders including Field Services Organization, Quality, Training, HR, and Business Leadership.

Qualifications

Required

• Bachelor's degree in Engineering, Business Administration, Information Technology, or a related field.
• 3+ years of people leadership experience in customer support, technical support, operations, or a related environment.
• Experience managing performance metrics and operational KPIs.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Proven ability to coach, motivate, and develop employees.
• Advanced English communication skills (written and verbal).

Preferred

• Experience in technical support, customer service operations, contact center management, or engineering support organizations.
• Experience leading continuous improvement initiatives.
• Experience leading a remote international team.
• Knowledge of workforce management, performance management, and operational excellence methodologies.
• Familiarity with CRM, case management, and reporting tools.
• Proficiency in Spanish and/or French.

Key Competencies

• Leadership and coaching
• Customer focus
• Operational excellence
• Decision making
• Data-driven problem solving
• Conflict resolution
• Change management
• Collaboration and stakeholder management
• Continuous improvement mindset

Why Join Us?

• Opportunity to lead and develop talented technical professionals.
• Exposure to global operations and customer-facing leadership.
• Career growth and development opportunities.
• Inclusive, collaborative, and innovation-driven culture.
• Ability to make a direct impact on customer experience and operational performance.

Success Measures

Success in this role will be measured through:

• Achievement of operational and customer satisfaction targets.
• Employee engagement and talent development outcomes.
• Service level and productivity performance.
• Quality and process compliance results.
• Successful execution of improvement initiatives and business priorities.

Bring your leadership and technical expertise to a team that's ready to welcome you!

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.