General Motors

Assistant Manager, MobileService+ Strategy

General Motors • $90K — $120K *
Warren, MI 48089In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, marketing, strategy, operations, or related field.
  • 5+ years of experience in strategy, program management, field operations, automotive service, dealer operations, or related functions.
  • Strong analytical and problem-solving skills for structuring complex questions and making recommendations.
  • Excellent communication skills, able to influence stakeholders across organizations without direct authority.
  • Ability to prepare executive-ready presentations and recommendations.
  • Strong organizational skills; capable of managing multiple priorities.

Responsibilities

  • Build business cases and recommendations for MobileService+ growth and dealer adoption.
  • Collaborate with cross-functional teams to align priorities and advance strategic initiatives.
  • Define requirements and operating models for new dealer capabilities and third-party integrations.
  • Translate strategy into actionable implementation plans with clear ownership and timelines.
  • Create executive-ready presentations and business updates for leadership reviews.
  • Analyze market, dealer, and program insights to identify opportunities for improvement.
  • Plan for the launch and growth of new vehicle and kit strategies, including dealer messaging and ordering.
  • Address strategic issues affecting dealer experience or program credibility through analysis and recommendations.

Benefits

  • Hybrid work model with expected in-office presence several times a week.
  • Opportunity to work on strategic initiatives that shape the future of automotive service.
  • Collaborative work environment with cross-functional partnerships to drive program success.
Full Job Description
Job Description

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer.

The Role

The MobileService+ Strategy team is responsible for shaping how the program grows, scales, and delivers value for dealers and customers. This role leads strategic analysis, develops business cases, and translates opportunities into actionable plans across dealer operations, customer experience, and program growth. The ideal candidate brings strong business judgment, thrives in ambiguity, and can influence cross-functional partners to move priorities forward.

What You'll Do
  • Build business cases and recommendations for MobileService+ growth, including impact on dealer adoption, customer experience, retention, revenue, operational efficiency, and program scale.
  • Partner across OnStar, Fleet, Customer Care and Aftersales, Warranty, field teams, and other stakeholders to align priorities and advance strategic initiatives.
  • Define requirements, assumptions, and operating models for new capabilities, dealer offerings, and third-party integrations.
  • Translate strategy into implementation plans by clarifying ownership, sequencing work, and coordinating cross-functional execution.
  • Develop executive-ready presentations, decision materials, and business updates for leadership reviews and planning discussions.
  • Synthesize market, dealer, and program insights to identify opportunities to improve adoption, scalability, and overall program effectiveness.
  • Support launch and growth planning for new vehicle and kit strategies, including dealer-facing messaging, ordering approach, and operational assumptions.
  • Resolve strategic issues that affect dealer experience or program credibility by evaluating facts, clarifying commitments, and recommending a path forward.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in business, marketing, strategy, operations, or related field.
  • 5+ years of experience in strategy, program management, field operations, automotive service, dealer operations, or related business functions.
  • Strong analytical and problem-solving skills, including the ability to structure complex business questions and convert analysis into clear recommendations.
  • Strong communication and stakeholder management skills, with the ability to influence across organizations without direct authority.
  • Ability to create clear executive-ready presentations, summaries, and recommendation materials.
  • Strong organizational skills and the ability to manage multiple priorities at the same time.
What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Familiarity with GM dealer processes, field operations, and the MobileService+ program structure.
  • Experience with business cases, pilot programs, or new product and service launches.
  • Comfort working with dealer performance, customer experience, subscription, or service operations data


#LI-LK1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

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Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

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Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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