General Motors

Assistant Manager, Customer Satisfaction Insights

General Motors • $80K — $95K *
Warren, MI 48089In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Analytics, Marketing, Communications, or related field
  • 3-5 years of experience in automotive sales, marketing, or related field
  • Proficiency in data analytics, specifically with survey and operational data
  • Skilled in PowerPoint to create executive-ready presentations
  • Strong written and verbal communication skills
  • Ability to manage multiple projects and navigate ambiguity
  • Judgment and initiative with a solution-oriented approach

Responsibilities

  • Analyze customer satisfaction survey data and operational metrics to identify trends and opportunities
  • Develop reports, scorecards, and presentations to convey complex findings
  • Synthesize data into actionable business stories for leadership and teams
  • Partner with various teams to improve survey methodologies and reporting
  • Act as a key contact for analytics and reporting deliverables
  • Support leadership with ad hoc analyses and insights
  • Drive cross-functional collaboration and follow-through on projects

Benefits

  • Hybrid work arrangement with flexibility in reporting location
  • Opportunity to enhance analytical and communication skills
  • Engagement with senior leadership and cross-functional teams
  • Involvement in improving customer satisfaction metrics
  • Exposure to the automotive industry's sales and marketing functions
Full Job Description
Job Description

Work Arrangement

This role is categorized as hybrid. The successful candidate is expected to report to GM Warren Technical Center (WTC) three times per week, or as dictated by business needs.

The Role

The Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. This role helps improve customer experience across the GM dealer network by identifying trends, surfacing opportunities, and translating data into recommendations that support leadership decision-making, dealer performance improvement, and stronger Net Promoter Score (NPS) outcomes.

This position serves as an analytics-focused partner to Sales Support leadership, field teams, brand team partners, and external vendors. The ideal candidate combines strong analytical capability, polished communication, and a customer-first mindset with the ability to operate effectively in a fast-paced, cross-functional environment.

What You'll Do
  • Analyze CSI survey data, NPS results, customer feedback, and related operational metrics to identify trends, root causes, pain points, and opportunities for improvement.
  • Develop executive-ready reports, scorecards, dashboards, and PowerPoint presentations that translate complex findings into clear, practical recommendations.
  • Synthesize data into business stories that support decision-making by Sales Support leadership, regional teams, and field partners.
  • Partner with Global CSI leadership, regional teams, brand teams, sales and service teams, GMIT, and vendors to refine survey methodologies, reporting approaches, dashboards, and related tools.
  • Serve as a business contact for analytics and reporting topics, helping ensure deliverables are accurate, timely, and aligned with program objectives.
  • Support ad hoc analyses and insight generation for leadership, field teams, and other stakeholders.
  • Work across multiple teams and priorities, driving progress and follow-through without direct authority over resources.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in Business, Analytics, Marketing, Communications, or a related field.
  • Minimum 3-5 years of experience in automotive sales, marketing, or a related field
  • High level of proficiency in data analytics, including the ability to analyze complex survey and operational datasets and convert findings into clear, actionable recommendations.
  • High level of proficiency in PowerPoint, including the ability to create polished, executive-ready scorecards, reports, and presentations.
  • Strong written and verbal communication skills, with confidence presenting insights to leadership and cross-functional stakeholders.
  • Demonstrated ability to work through ambiguity, manage multiple concurrent projects, and influence outcomes across functions.
  • Strong judgment, initiative, and a solution-oriented mindset.


What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Automotive industry knowledge, including experience with dealer-facing, field-facing, customer satisfaction, sales, or service operations.
  • Familiarity with Qualtrics analytical tools or similar voice-of-customer and text analytics platforms.
  • Experience with CSI or voice-of-customer platforms, dashboards, and NPS programs.
  • Working knowledge of data visualization, reporting, or BI tools used for deeper analysis.
  • Experience partnering with external vendors and cross-functional internal stakeholders.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

Keep Up to Date

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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