Midtown Athletic Clubs is seeking an Assistant General Manager at the Rochester location (200 E Highland Dr, Rochester, NY 14610).
Learn more about our beautiful club here: Midtown Rochester, NY | Fitness Club & Gym
The Assistant General Manager (AGM) is a senior member of the leadership team, and as an extension of the General Manager, is responsible for driving an exceptional experience for both members and associates. This position plays a crucial role in developing teams, creating a culture of accountability through the lens of our core values, and enhancing strong member communities
Team Development- Foster core values
- Hiring/onboarding
- Creating a culture of accountability
- Professional development of team
- Recognition
- Career pathway
- Performance management
- Host weekly Tactical meetings
Set the table for the member experience- Real time coaching/role modeling
- Modeling core values
- Daily walks / club eyes
- Labor efficiency
- Surprise & Delights
- Front lines set up for success
- Memorable Moments training
Act as an extension of the General Manager- Member issues / behavior
- Associate / ER issues
- Trainings
- Creating a culture of accountability
- Assigned champion (roles vary by club)
Accountability- Pulse Survey
- Associate turnover
- Internal promotions
- Performance metrics/training comp
- Friendliness
- Cleanliness
- Interactions / Engagement metrics
- Consolidated financial performance
Desired Skills- Talent Development
- Team Accountability
- Hospitality Service
- Labor Optimization
- Difficult Conversation Management
- Profit and Loss (P&L) Management
- Staff Meetings
- Data Analysis
- Team Coaching
- Time Management
- Financial Acumen
Salary range: $100,000-$120,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. You may also visit: https://careers.midtown.com/about-us/benefits/
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
