Join our team as an Assistant General Manager at Hilton Garden Inn Kauai Wailua Bay!Envision a role where your leadership directly influences the guest experience, where every day is an opportunity to elevate service and drive operational excellence. We're searching for an
Assistant General Manager who is passionate about shaping extraordinary guest experiences and inspiring a dedicated team. This hands-on role focuses on maximizing profitability, guest satisfaction, employee development, and ensuring the smooth operation of the hotel.
Salary: $115,000 - $125,000
Your Role:As the Assistant General Manager, you will be instrumental in ensuring the efficient operation of the hotel. Your mission is to support the General Manager in all aspects of hotel management, including revenue generation, cost control, and team development. Some of your key responsibilities include:
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting all departments.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
- Assist in the development of managerial and hourly employees through the implementation of approved training programs.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
- Assist with recruiting, hiring, and training for all departments.
- Assist the General Manager with the creation of financial reports.
- Assist in oversight of AR/AP, payroll, month end, etc.
- Assist in creating a positive team-oriented environment that focuses on the guests through employee development and motivation.
- Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
- Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
- Support Operations departments and be in the public areas during peak times, greeting guests and helping as needed.
- Participate in required M.O.D. coverage as scheduled.
- Other duties as assigned.
What We're Looking For:- At least 3+ years progressive experience hotel front office operations.
- Previous supervisory experience required.
- A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
- Must be proficient with Windows operating systems.
- Flexible availability.
What We'll Do For You:- Health Benefits - Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
- Holidays & Paid Time Off - Take time to relax and recharge. (For eligible team members)
- 401(k) Retirement Plan - Secure your future with our generous company match.
- Education Program - Further your career with our tuition reimbursement program.
- Hotel Travel Discounts - Explore the world with special rates.
- Daily Pay - Access your earnings when you need them.
